2/10 (非常に不満)
Corey M.
2024年5月22日
良かった点 : 清潔度、チェックイン、ロケーション
気になった点 : コミュニケーション、掲載情報の正確さ
Inaccurate Listing
(Because of the 1500 char limited my review has been abbreviated)
First of all, let me commend the hotel staff as the hotel itself has nothing to do with my review. The staff helpful, couterous, attentful and empathetic.
The host, falsely adverstising their establishment on the other hand, a whole nother story.
My search parameters I entered in the site were 2 adults, 2 kids, at least 1bed room, house, family friendly. This narrowed my search results considerably for the dates I was looking for. This property was one of my results. While it was not a home, though thats why I searched for, I was okay with a 1 bed room hotel suite as thats what I typically stay in when I travel. When I arrive, check-in process was very simple. I step foot in the room and see immediately it is not a 1 bed room suite but a standard hotel room. Believing this is just a misunderstanding, I reach out to the host to have it corrected and there response was I booked the wrong listing. I explained this listing was listed as a 1 bedroom and its not. I then opened a case with VRBO( case is still open at the time of the this review) and after going back and forth with the host about how they seem to have this listing and their other listing descriptions mixed up, they blamed the hotel for putting me in the room and offered no assistance. I wound up leaving the room and staying elsewhere.
Note how this listing is listed as 1br but their 1br(vrbo .com/3517619) listing has 0br
Corey M.
2024 年 5 月に 4 泊滞在
