When we arrived to the condo, the employees informed us the reservation was in an another name, and they could not help us. The owner (Kent) didn’t not answer phone calls, texts or VRBO messaging because he was out of the country on vacation. My family drove 4 hours, arriving in the evening only to scramble to find another place to stay that evening. I understand that mistakes are made, but for me and my family, this was a huge mistake that ended up costing us valuable time and terrible inconvenience. After two hours of trying to get a hold of the host, We ended up finding a place to stay that first night, but nothing by was available for all three nights of our planned trip. We paid out of pocket for another room that night. We then had to wake up early, check out at 8am. We ended up paying out of pocket for a second room for the last two night, but had to wait until 4pm to check in. So we were without room for 8 hours in the middle of our trip. It was a nightmare. So I cannot rate the room, although the lobby of this place was OK. I can unfortunately say the host screwed me and my family out of a good chuck of our vacation and our serenity. The host did message me the next day and apologize. Saying he thought he had all the reservations handled before he went on his international trip!