4/10 (不満)
Sharyn O.
2024年4月4日
良かった点 : ロケーション
気になった点 : チェックイン、コミュニケーション、掲載情報の正確さ
Lovely house but VACASA customer service failed
We really wanted to give this house a good review but due to lack of promised support from VACASA, we realized the only way another guest wont have similar issues is to post on a review unfortunately. Directions are too vague. Google maps shows two Anderson Roads and pins another house as our destination. Unpaved road looks like it ends. We first went down the wrong Anderson Road and stopped when we saw Private Property No Trespassing signs. Called customer service and she said to keep going and disregard signs. Knowing rural Georgia homeowners carry shot guns, we didn't listen. We returned to bottom of mountain, a home owner told us follow up to Cherry Lake again. When we still couldn't find it off Anderson Rd, called customer service 3rd time and realized they only read the same information and told us we were wrong because the map shows where the house is. I have photos of the route and map that shows the right way to go. He submitted an urgent ticket for a local person to contact us and guaranteed we would receive a call within 30 minutes. After sitting on the road for 45 minutes, my husband is disabled, I got out of the car and started hiking through people's driveways and finally found the house. We didn't get a call from the local manager until the day before we checked out. She was doing a courtesy call and said she was not working that day and our ticket must have been sent to the wrong person but she was glad we found the house. No empathy and no accountability.
Sharyn O.
2024 年 3 月に 6 泊滞在