Acのカスタム高級住宅

Unfortunately this guest failed to read the house description correctly. All bedrooms are listed and I have converted a separate small room into a playroom. I never listed this playroom as a bedroom, nor did I ever intend to be misleading. This client checked in a few days before Christmas and emailed on Christmas Eve stating the playroom was not a bedroom and she wanted this corrected on the VRBO website. I immediately called VRBO and was told the house was advertised correctly, and that the playroom should be listed in the bedroom section so guests are aware that there is a separate playroom. This guest was not satisfied with this solution and proceeded to ask for a $1,700 discount because she felt that the listing was misleading. I explained she was welcome to vacate the property and would refund her for the days she would not occupy the property (9 days). She declined this offer as they loved the house, location, etc. A few weeks after their departure she emailed threatening to give me a one rating on VRBO and potentially take me to small claims court if I did not refund her $1,700. In regards to the worker on the property this was the spa service, which comes once a week. Since these guests were occupying the property for two weeks they may have observed him. However, this was disclosed up front and was acceptable when they made their reservation. As far as the Direct TV in the basement not working, this is the first mention of this. It would have been easily rectified had she brought it to my attention. As you can see from other reviews this was an isolated incident.

The tenant threatened to give me a bad review prior to checking in because I wouldn’t refund their deposit when they attempted to cancel their reservation the day before checking in. · Unfortunately, I did not receive any emails, and the phone number in the handbook is correct. Further, my husband’s phone number is also listed and he did not receive any phone calls. · I personally inspect the home prior to tenants checking in. The statement that the home was dirty is simply false. · I checked the lights following the tenant’s departure and not one was out. Several lights in the home have a dimming lever on the side of the light switch. Perhaps the tenant was unaware of this. Further, there is a total of approximately 80 lights in the home. Therefore, it shouldn’t be too big of an issue if a few lights go out. · There are nightstands, lamps and ample lighting in every room. Perhaps the tenant is getting my home confused with another one they stayed in. That is the only explanation I can come up with for that particular comment. · The Ice in the freezer drawer is purposely left for tenant’s convenience. · The kitchen is fully equipped with commercial grade appliances and cookware. As you can see from previous reviews, most tenants have provided very positive feedback. In summary, most of this tenant’s comments are simply false, and are most likely a result of the fact that I would not provide a refund when they tried to cancel their reservation. My policy clearly states that cancelations must be made 90 days in advance. I do my best to be flexible with customers who need to cancel, but in this particular case I was only given a 24 hour notice. As you can see from previous reviews, most tenants are very satisfied with the property, the amenities it has to offer and the customer service they receive.