House had not been cleaned since the last visitors stayed. Spent several hours trying to wash all of the bedding so we could at least have somewhere clean to sleep. Owner made aware, did not make attempt to send someone to clean it. Told us that there was clean bedding in closet, to only find sheets and pillow cases, no clean comforters at all. Spent the whole afternoon and next day washing bed clothing, owner stated we did not have to, but we did not want the clutter, and needed clean comforters. Also had to clean bathrooms, that had urine on toilet seat, trash was not taken out, and bugs were terrible. The only thing the owner offered, was a refund on the cleaning fee. Although that is better than nothing, we spent too much time on our vacation trying to make the house livable to only receive the cleaning fee.