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Hi Richard, thank you for your kind words! We are glad you enjoyed your stay and hope to see you again soon! :)

Hi Laura. Thank you for your great review and I'm so glad you enjoyed your stay at the Douglas with your kids! I hope you will return to Wrightsville Beach and Douglas in the very near future!

Bob, thank you for your feedback on Douglas! This comfy and spacious property is great for anyone looking for a great ocean view and close proximity to the beach! Our maintenance department will look into the hot water issue you mentioned. We're so glad you enjoyed your stay and hope you'll stay with us again on your next getaway!

We appreciate your feedback, hope to see you at the beach again soon!

So glad you enjoyed your stay! We will have housekeeping do an inventory check on the kitchen - come back anytime!

Great to hear! Hope to see you again next year!

Donna, thank you so much for a great review! The Douglas is a great vacation spot with beautiful views from both floors and a great location by being within walking distance to Johnnie Mercer Pier. I will pass on to the owner that updating the condo has been suggested. Thank you again and we hope to see you at the Douglas in the near future.

Thank you Marlita for your feedback on the Douglas condo. I apologize that you didn't feel like you could lay out on the balconies because of the construction next door. It is unfortunate that houses are being built continuously around the island and it can be disruptive during the week day hours. I do hope that you took advantage of this rental being ocean front and within a short walk to Johnny Mercer Pier, shops, and restaurants. We hope you will return in the near future with Bryant and the many rentals that we can offer that may better suit your needs.

Great to hear you had an enjoyable week at Wrightsville with your family, Willis! The Douglas home offers some great oceanfront views with plenty of people/surfer watching being so close to the pier. The beach access is steps away and having your own assigned parking is a huge plus especially in the busy summer season. I will make note of your comments and add to our owner suggestions file - we heavily rely on guest feedback so I appreciate yours! We are aware of some staining, they are bleach stains from a previous guest but the unit is regularly carpet cleaned. We look forward to you visiting the area again and hope to see you back at Douglas or another one of our many properties! Take care!

Connie, sorry to hear that your expectations were not met with your stay at Douglas. The home will be having many upgrades in the coming weeks and months, some of which have already happened like a new stainless refrigerator, new bedding, new pillows for the couch, and we will be installing new drapes in the bedrooms and living room very soon to replace those vertical blinds. The property manager is working closely with the homeowner on a number of other upgrades including new vinyl flooring likely installed after the Summer season. We halted our bed making due to COVID from guest feedback wanting their linens untouched but may restart this process soon. The housekeeping fee covers the cleaning cost, the linen rental, linen delivery and laundering, and all of the toiletries and amenities we provide, not just the clean. We are glad you enjoyed working with Kim, I will pass on your lovely note to her. We hope you will consider visiting Douglas again in the future - I'm sure you'll love the updates! Take care.Connie, sorry to hear that your expectations were not met with your stay at Douglas. The home will be having many upgrades in the coming weeks and months, some of which have already happened like a new stainless refrigerator, new bedding, new pillows for the couch, and we will be installing new drapes in the bedrooms and living room very soon to replace those vertical blinds. The property manager is working closely with the homeowner on a number of other upgrades including new vinyl flooring likely installed after the Summer season. We halted our bed making due to COVID from guest feedback wanting their linens untouched but may restart this process soon. We are glad you enjoyed working with Kim, I will pass on your note to her. We hope you will consider visiting Douglas again in the future - I'm sure you'll love the updates! Take care.

Hey Joyce - thanks so much for the review and vote of confidence with our team! The slider has been repaired, but it went through a major overhaul at the vendor replacing all the hardware. This is much more expeditious and it also fixes the root of the problem that you encountered. Thanks again and we look forward to hosting you and your family again in the near future!!

Courtney, thank you for your kind words! We're thrilled you enjoyed the location and convenience of this property! I will make note of your upgrade suggestions for the owner, in case of possible future updates. We hope you'll come stay with us again soon on Wrightsville Beach!

Thank you Joyce for the review! The location and views of the Douglas are wonderful and I will pass along your update suggestions to the owners. I agree that those large pillows were a great addition to the living room furniture for adding more comfortable seating. We hope to see you again in the very near future!

Mitch, thank you for taking the time to give us your feedback. We apologize the condo was unsatisfactory for your stay. We were not made aware of items not working, as we would've loved the opportunity to send one of our maintenance technicians out to take a look at those issues for you. I will pass along your comments to the maintenance department for further investigation. We do hope you were at least able to enjoy the beautiful balcony view and easy beach access provided by this unit! Again, we are very sorry for the inconveniences you faced, but hope you will consider staying with us again in future!

Joyce- Thank you for your feedback as we will follow up with the property owner regarding recommendations/concerns. We hope to see you again next year!

Joyce, Thank you for taking the time to tell us about your recent stay at Douglas! We are thrilled to hear that you enjoyed the new additions the owner made to the unit. The owner replaced all the mattresses in the property the week before you checked in. We understand everyone’s preference is different, it is difficult to find a mattress that will please everyone. We will gladly share this information with the owner to help resolve the issue with the blinds. Thanks again for your feedback and we look forward to seeing you again next year!

Hi Joyce- We think you're the best too! We will pass along the request about those pesky vertical blinds and the screen, the salt air really does a number to the screen rollers making it difficult to stay on track at times. Thanks again for your feedback, enjoy the rest of your summer!

Joyce, thank you so much for your kind review of Douglas! The unit is located on a quiet residential street, and offers oceanfront views right next to the pier making for some excellent views and sunrises. We appreciate all of your feedback, and I will make note of it all to pass to the property owners to encourage additional improvements. As of 6/26 we placed two new frying pans and a tea pitcher in the unit, thank you for letting us know after you checked out! Next time let us know while you are here and I would love to run those items down! I'm so happy you visited us again and appreciate your continued loyalty with our company. We hope to see you back again next year, take care!

We are pleased to hear that you enjoyed the location and size of the condo! Unfortunately, system failures are unforeseen and occur from time to time. While we realize this can detract from the overall experience, we always try to focus our efforts on moving forward so that we can resolve the issue as quickly as possible. We apologize that you encountered some maintenance issues but are very happy to hear our staff was responsive to your concerns. Our management team was involved and directly communicated throughout your vacation to ensure a high level of service was provided. Again, we are very sorry that you experienced so many issues with this property and welcome you to contact our staff directly for assistance in selecting your next vacation rental.

Rebecca- Thank you for your feedback, we are happy to hear the location was great for your week at the beach. We will be looking into beds mentioned along with the musty smell you encountered in the ground level foyer/laundry area and address accordingly. We are glad to hear your utilized the app, it has a lot of useful information pertaining to the area. Coupons are at the discretion of the business listed on the app whether to offer a coupon on their website which is linked back to our app, we will look into wording different to prevent confusion. We do however try our best to provide a small coupon to a local restaurant group we partner with in your check in packet and they also can be found in the lobby of our office while supplies last. As mentioned in our contract, we only provide a starter pack of toiletries consisting of 1 travel soap and shampoo/conditioner along with a roll of toilet paper. We greatly appreciate the feedback and hope you'll visit with us at the beach again soon!

James, thank you for taking the time to give us your feedback. We apologize for the miscommunication about the property next door. We typically notify guests of construction happening near our units, so we are very sorry this was missed. It is now listed on our website for future guests. We have a specific process for notifying owners of guest comments, so I will make note of the mattresses for future updates by the owner. Again, we're sorry to hear about the issues you found during your stay, but hope you'll consider staying with us again at one of our many beautiful properties!