2/10 (非常に不満)
Gina F.
2025 年 3 月 13 日
良かった点 : 清潔度、チェックイン、ロケーション
気になった点 : コミュニケーション、掲載情報の正確さ
Nice enough but won't recommend to my family
Check-in was easy enough and house was very clean. The host was unaware, however, that the house smelled overwhelming of cigarette smoke when we first walked in and given this was listed as a non-smoking rental, this was a concern. My group found another place to stay the first night while the host made arrangements for Maintenance to come get the issue addressed, and it was addressed the next afternoon. My group opted not to stay at the house the rest of our stay as the accommodations we found for the first night worked for our purposes. I have asked the host for a refund for only the first night and might she consider a refund of the cleaning fee since we never used the property. While I recognize the host can decline such a request, what bothers mee is she completely ghosted me. Myefforts to communicate with the host have gone unanswered as have VRBOs, as best as I understand it from them. Given everything turned out fine, I have no idea what is going on with host here but my group finds the lack of communication very unprofessional. PS. I brought awareness to the host that the ceiling fans in the 2 spare bedrooms are hanging a bit precariously once you turn them on.
Gina F.
2025 年 2 月に 3 泊滞在
