2/10 (非常に不満)
shar c.
2025 年 7 月 30 日
良かった点 : 清潔度、チェックイン、ロケーション
気になった点 : コミュニケーション、掲載情報の正確さ
This was the worst experience we have ever had with a Home owner. We are expecting accountability and true empathy for our experience and was refunded only 1 or the 2 nights. We arrived on July 25th at about 10pm exhausted from driving and stuck for 2 hours due to accident-I called and spoke to Host and said we would be late and she said it was fine and gave me instructions in case gate was locked and apologized for any inconvenience. We opened the door and the lights were out and the Heat hit us in the face. It felt like 100 degrees and my dog began to pant. My husband turrned on light and looked at thermostat which was blank but we discovered the batteries were removed. He went out searching for batteries for an open store, came back and put the batteries in. The light came on thermostat showing 87 degrees, we tried for 15 min to get it to go on. My husband is a handy man so tried to look for breakers but the garage was locked so he could not do anything more. I had been calling and texting host as it was so hot and we had no where to go at 11pm. She texted me back at 1130pm with whats the probem, Iam confused, we had other guests and no issues, and there is nothing i can do I am sorry.. We endured such a horrific night, took cold water in rrom, fan blowing hot air-left at morning around 8am after walking dog and when I was throwing away trash around bag heard the unit outside turn on and then after 15 sec or so off, I texted her and let her know this information and that.
shar c.
2025 年 7 月に 2 泊滞在
