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Walk to Beach Restaurants & Shops in Tahoe City- Dogs OK -Green Grove Cottage

Walk to Beach Restaurants & Shops in Tahoe City- Dogs OK -Green Grove Cottage

Walk to Beach Restaurants & Shops in Tahoe City- Dogs OK -Green Grove Cottageの写真ギャラリー

リビング エリア
外観の詳細
リビング エリア
専用キッチン
客室

口コミ

10段階中9.4
最高に素晴らしい
ベッドルーム 2 室バスルーム 1 室定員 4 名

人気の設備とサービス

  • ペット同伴可
  • 冷蔵庫
  • インターネット
  • 暖炉
  • 禁煙
  • 電子レンジ

客室 & ベッド

ベッドルーム 2 室 (定員 4 名)

ベッドルーム 1

クイーンベッド 1 台

ベッドルーム 2

シングルベッド 2 台

バスルーム 1 室

バスルーム 1

トイレ · シャワーのみ

その他のスペース

キッチン
ダイニングスペース

この施設について

Walk to Beach Restaurants & Shops in Tahoe City- Dogs OK -Green Grove Cottage

Dog-Friendly - Walk to Beach, Restaurants, & Shops - Less Than 10 Miles to Ski Slopes

Classic, quintessential little mountain cabin located in the residential neighborhood of historic Tahoe City. This cottage has been remodeled and modernized and is dog friendly. Just 2 blocks off Main Street, you are a leisurely stroll to shops, restaurants, ski area shuttle stops, the marina, museums, and the outlet dam at the headwaters of the Truckee River. In summer enjoy swimming, sunning, kayaking, free live music, and movies or a picnic at the Commons Beach Lakeside Park.

There is a queen bed and twin trundle providing accommodations for a maximum of 4. The kitchen is well equipped, the dining table will seat 4 and the living room has a gas fireplace on the thermostat, a flat screen TV, and comfy furniture for all. The full bath offers a tub/shower. This little gem is perfect for a couple or a family with small children.

PLEASE NOTE: There is no washer/dryer. A laundromat is just 1/2 mile away. There is no air conditioning.

Bedroom 1 - Queen
Bedroom 2 - 2 Singles (trundle)

Bathroom - 1 full with tub/shower

OTHER THINGS TO NOTE:
• This is a dog-friendly house but in order to bring a dog, you must pay a $100 dog fee per dog, 2 dog maximum. If you bring a dog without paying the dog fee, you will be subject to a fine much greater than the pet fee.
• Approximately 692 Square Feet.
• Important, this property does not have air conditioning. Air conditioners are extremely unusual in North Lake Tahoe
• Check-out is at 10 am.
• Upon booking, guests will be required to sign an electronic rental agreement (preview available in the House Rules). Due to local regulations access info will not be given unless this is signed.
• Like all of our homes, this property is VERY firmly non-smoking anywhere on the property lines.

IMPORTANT:
On March 11th, 2022, the county of Placer implemented a new Short Term Rental Ordinance which is very important for guests to abide by. Fines range from $1,500- 5,000 and can be issued to guests who are not in compliance. A full list of rules is attached as a photo in this listing. Some Highlights include:
•Quiet hours are from 9 pm to 8 am. No noise shall be heard across property lines. No outdoor speakers or amplified sound are to be used at any time.
•Dogs must be leashed at all times when outside of a property and all pet waste needs to be picked up.
•Parking is limited to the following number of spaces: 1 (street parking is not allowed)
*Tahoe is a beautiful and fun place to visit, but occasionally this area can be affected by extreme weather events. While we never want things like icy roads, road closures, or smoke from wildfires to negatively impact our guests, it can happen. We ask travelers to plan their vacation appropriately for the rural mountain climate and encourage guests to research all travel insurance options, as Tahoe Moon Properties cannot provide refunds for things outside of our control.

POLICIES & DISCLOSURES
1. 2021 Update: Due to Extreme Fire Danger – The use of ANY outdoor firepit or fireplace is strictly prohibited at any of our rental properties. We appreciate your understanding and cooperation as we work to keep our community safe from wildfires.
2. As part of our commitment to being good neighbors, occupancy limits and quiet hours (9 pm - 8 am) are strictly enforced. No speakers or sound systems will be provided for use in our properties. Violation of any noise ordinances will be subject to fines that can reach up to $10,000 per violation.
3. By local laws we have to charge a 12% occupancy tax (10% TOT tax + 2% TBID tax) with every booking. TBID is placed on lodging, retail, restaurant, and recreation businesses in North Lake Tahoe to raise money for visitor services, business support and advocacy, economic development, tourism mitigation, and transportation services.

Placer County Transient Occupancy Tax #11494
Placer County STR Permit Number STR21-11494

日付を指定して料金を検索

類似した宿泊施設

ハウスルール

チェックイン : 16:00 以降
代表者の最低年齢 : 25 歳
チェックアウト : 10:00 より前
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お子様

子供の利用可 : 0 ~ 17 歳
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イベント

イベント不可
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ペット

ペットとの宿泊可
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喫煙

喫煙不可

重要事項

ご宿泊に際して

施設番号 : 3698344vb
施設の定める利用規約に従って、追加ゲスト料金がかかる場合があります
場合により、チェックイン時に政府発行の写真付き身分証明書と付随費用精算のためのクレジットカード / デビットカードのご提示、または現金でのデポジットのお支払いが必要です
宿泊施設への要望は、チェックイン時の状況によりご希望に添えない場合があり、内容によっては追加料金が発生することがあります。対応は確約ではございませんのでご了承ください
敷地内でのパーティーやグループイベントの開催は固く禁止されています
オーナーによると、施設に一酸化炭素検知器があるとのことです
オーナーによると、施設に煙感知器があるとのことです
この施設には安全設備として、消火器が備わっています

周辺地域について

レイク タホ

このバケーションホームは、レイク タホのダウンタウン・タホシティ地区にあり、山中かつ川沿いに位置しています。アクティビティを楽しむなら、パリセーズ タホやノーススター カリフォルニア リゾートがおすすめ。地域の自然に心癒されるなら、サンド ハーバーやドナー湖はいかがでしょう。街で話題のイベントやスポーツ観戦を楽しみたいなら、ノース・タホ地域公園かインクラインビレッジテニスセンターがおすすめ。近くではクロスカントリースキー、スノーボードが利用可能。アイススケート、そり滑りなどのアクティビティもおすすめです。
地図
Tahoe City, CA

周辺情報

  • タホ シティ ゴルフ コース - 徒歩 5 分 - 0.5 km
  • コモンズ ビーチ パーク - 徒歩 6 分 - 0.6 km
  • タホ シティ マリーナ - 徒歩 8 分 - 0.7 km
  • ステートライン・ルックアウト - 徒歩 8 分 - 0.7 km
  • ノースレイクタホ訪問者センター - 徒歩 15 分 - 1.3 km

交通案内

  • トラッキー駅から車で 22 分
  • トラッキー タホ空港 (TKF)から車で 26 分

レストラン

  • ‪Shadyside Lounge - ‬車で 6 分
  • ‪Sierra Surf Club - ‬徒歩 9 分
  • ‪West Shore Market - ‬車で 6 分
  • ‪Pete N Peters - ‬徒歩 10 分
  • ‪Za's Lakefront - ‬徒歩 7 分

よくあるご質問

Walk to Beach Restaurants & Shops in Tahoe City- Dogs OK -Green Grove Cottageはペットと宿泊できますか ?

はい、この宿泊施設にはペットを同伴できます。

Walk to Beach Restaurants & Shops in Tahoe City- Dogs OK -Green Grove Cottageの宿泊料金はどのくらいですか ?

2026 年 6 月 2 日 現在、2026 年 7 月 28 日 に大人 2 名でWalk to Beach Restaurants & Shops in Tahoe City- Dogs OK -Green Grove Cottageに 1 泊した場合の最低料金は ¥31,854 (税およびサービス料別) です。この料金は、今後 30 日間の 1 泊あたりの料金において過去 24 時間に見つかった最低料金に基づいています。料金は変更される場合があります。ご希望の日付を入力して、正確な料金をご確認ください。

Walk to Beach Restaurants & Shops in Tahoe City- Dogs OK -Green Grove Cottageのチェックインは何時ですか ?

チェックイン開始は 16:00 です。

Walk to Beach Restaurants & Shops in Tahoe City- Dogs OK -Green Grove Cottageのチェックアウトは何時ですか ?

チェックアウトは 10:00 です。

Walk to Beach Restaurants & Shops in Tahoe City- Dogs OK -Green Grove Cottageはどこにありますか ?

ダウンタウン・タホシティに位置するこのバケーションホームは、タホ シティ ゴルフ コース、タホ シティ マリーナ、コモンズ ビーチ パークから徒歩 10 分圏内です。ワトソン キャビン ミュージアムおよびステートライン・ルックアウトも徒歩 10 分歩圏内です。

口コミ

9.4

最高に素晴らしい

口コミは新しい順に表示されています。またその内容は審査対象となり、別途記載がない限り検証されています。
詳細はこちら新しいウィンドウで開く
評価 10 - 43 件の口コミ中 32 件が非常に良い
評価 8 - 43 件の口コミ中 7 件が良い
評価 6 - 43 件の口コミ中 3 件が普通
評価 4 - 43 件の口コミ中 0 件が不満
評価 2 - 43 件の口コミ中 1 件が非常に不満

9.2/10

清潔度

9.8/10

チェックイン

9.6/10

コミュニケーション

9.8/10

ロケーション

9.4/10

掲載情報の正確さ

口コミ

宿泊者限定の口コミ

10/10 (非常に良い)

Ron G.

良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ

Great location

Great location
2024 年 10 月に 4 泊滞在
VrboOwnerからの返信 (投稿日 : 2024 年 11 月 8 日)
Thank you for your five-star review. We offer a 10% repeat discount when booking directly through our site (excluding holidays), so keep us in mind for your next visit.
宿泊者限定の口コミ

10/10 (非常に良い)

Paul G.

良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ

Great place

Cozy cottage in a great location.
2022 年 12 月に 5 泊滞在
宿泊者限定の口コミ

10/10 (非常に良い)

Chelsie F.

良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ

Fantastic location

The location of this home was the best part of our stay. We enjoyed walking to the beach, restaurants, and shopping.
2023 年 8 月に 5 泊滞在
VrboOwnerからの返信 (投稿日 : 2023 年 8 月 13 日)
We're delighted to hear that you loved the convenient location of our home! It's wonderful that you were able to explore the beach, dine at restaurants, and enjoy shopping nearby. We hope to host you again for another fantastic stay in the future.
パートナーサイトからの口コミ

8/10 (良い)

Marcus B.

Great place for a ski weekend

Great location for a ski weekend at Alpine. Super clean and tidy, had everything we needed.
宿泊者限定の口コミ

10/10 (非常に良い)

Jaclyn P.

良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ

Nice and cozy

The location was very convenient and the cabin was all that we needed.
2023 年 1 月に 11 泊滞在
VrboOwnerからの返信 (投稿日 : 2023 年 2 月 23 日)
We are happy you enjoyed your stay and would be happy to host you for any future stays!
宿泊者限定の口コミ

10/10 (非常に良い)

Danielle F.

良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ

Great location

Really great rental for 4 adults. Nice property, great location! Walking distance to shops, restaurants, and the lake. Would definitely recommend!
2024 年 7 月に 2 泊滞在
VrboOwnerからの返信 (投稿日 : 2024 年 8 月 15 日)
Thank you for your kind review! We’re delighted to hear that you enjoyed your stay and found the location convenient for exploring the nearby shops, restaurants, and the lake. It’s always wonderful to hear that our property was a great fit for your group. We would love to host you again in the future! Tahoe Truckee Vacation Properties
宿泊者限定の口コミ

10/10 (非常に良い)

Heng C.

良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ

great location

7min drive to Alpine meadows Close to Safeway & CVS & bars, restaurants Quite neighborhood
2023 年 6 月に 3 泊滞在
VrboOwnerからの返信 (投稿日 : 2023 年 6 月 30 日)
This home does have such a great location, we are so glad you enjoyed it and feel free to come stay with us anytime!
宿泊者限定の口コミ

10/10 (非常に良い)

Kristen F.

良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ

Great location and clean spot

This was a great spot to crash for a ski weekend. Close to everything and very comfortable!
2023 年 3 月に 3 泊滞在
VrboOwnerからの返信 (投稿日 : 2023 年 3 月 24 日)
Thanks for taking the time to let us know you enjoyed your stay at our cabin! We would be happy to host you again anytime.
宿泊者限定の口コミ

10/10 (非常に良い)

Kimberly S.

良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ

Family getaway

Overall we enjoyed our stay. The location was perfect!! The only thing to be fixed is the vacuum needs to be replaced.
2021 年 6 月に 2 泊滞在
VrboOwnerからの返信 (投稿日 : 2021 年 7 月 3 日)
Thank you Kimberly! We are glad you enjoyed your stay, and we will defiantly take a look at the vacuum. We hope you come back and visit!
宿泊者限定の口コミ

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ

A great base camp for skiing

Cozy, and mostly clean. Some mildew in the shower, but other than that, its close to ski areas, and right in Tahoe City. Communication from owners is excellent. I would rent again.
2024 年 12 月に 5 泊滞在
VrboOwnerからの返信 (投稿日 : 2025 年 1 月 28 日)
Thank you for your feedback! We're glad you enjoyed the cozy space and convenient location near Tahoe City and the ski areas. We’ll make sure to address the shower issue with our cleaning team to ensure everything is perfect for future stays. It’s great to hear you appreciated our communication, and we’d love to host you again!
宿泊者限定の口コミ

10/10 (非常に良い)

Shirit E.

良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ

A cute cottage

Perfect location, 2 min walk from downtown and the lake. Cozy and warm. Perfect for 2-4 people. Will come back if we can.
2023 年 3 月に 4 泊滞在
VrboOwnerからの返信 (投稿日 : 2023 年 4 月 17 日)
We'd love to have you back anytime! Happy to had a great stay with us.
宿泊者限定の口コミ

10/10 (非常に良い)

Stacy T.

良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ

Great location!

Cute cottage, very clean and well kept. Sweet neighborhood, all the neighbors and their dogs were very nice. Perfect for 2-3 people. 3 blocks from the main drag so you can walk everywhere. Very dog friendly, there's a basket of toys for your fav pooch. We cook and the kitchen had everything we needed. It was a great stay. We'll be back.
2024 年 9 月に 7 泊滞在
VrboOwnerからの返信 (投稿日 : 2024 年 9 月 28 日)
Thank you so much for your kind words! We’re thrilled to hear that you enjoyed your stay at our cottage and appreciated the neighborhood and its friendly atmosphere. It’s great to know that the kitchen met your cooking needs and that your furry friend had fun with the toys. We can't wait to host you again! We offer a 10% repeat discount when booking directly through our site (excluding holidays). Feel free to reach out when you're planning your next stay in the Tahoe/Truckee area! - Tahoe Truckee Vacation Properties
宿泊者限定の口コミ

10/10 (非常に良い)

Ann B.

良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ

week in Tahoe

There were 3 of us and it was just right, could have handled a 4th person, just what we were looking for. For a few different reasons, I liked that it was right in Tahoe City. Wasn't the Hilton but that wasn't what we were looking for. We'll be back.
2023 年 4 月に 6 泊滞在
VrboOwnerからの返信 (投稿日 : 2023 年 4 月 13 日)
Thank you so much for taking the time to share your wonderful experience at our A-Frame of Mind property! We're delighted to hear that our home met your expectations and provided the perfect getaway for your Tahoe vacation. We look forward to welcoming you back soon for another memorable stay
宿泊者限定の口コミ

10/10 (非常に良い)

Matt M.

良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ

Great location and size.

Our small familynof three plus a old Golden retriever had a great time staying for a week. The house has everthing thing we needed and was big enough for us. The location is great to be able to walk to the grocery store, lake and restaurants. It snowed alot while we were there but they kept up with snow removal Ndbwe we're able to park without a problem. Will be booking again and will recommend to anyone looking for a nice small home to stall in while in tahoe city.
2023 年 1 月に 7 泊滞在
宿泊者限定の口コミ

6/10 (普通)

Shirley S.

良かった点 : チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ

Average Cabin Great Location

Best part of cabin is its location within walking distance of main street shops and Commons Beach. Property management was responsive to needs. The property could use some sprucing up. New front door mat, torn chair arm cover removed or replaced, new bath mats, faded sheets and new battery for flash lightreplaced.areraggedup.
2024 年 8 月に 5 泊滞在
VrboOwnerからの返信 (投稿日 : 2024 年 9 月 4 日)
Thank you for highlighting the great location and our responsive property management! We appreciate your suggestions for improvements and we will discuss this with our team to enhance our guests' experience. We’re glad you enjoyed your stay and look forward to hosting you again. Tahoe Truckee Vacation Properties
宿泊者限定の口コミ

10/10 (非常に良い)

Jason L.

良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ

Small, but enough

Small, but enough for us. We wanted something close to Palisades and Alpine with the ability to walk to dinner. It is nothing fancy, but we really just needed a place to sleep and dry out our ski gear. We wished that it had a washer/dryer and a boot dryer. It was pretty expensive for what it is.
2023 年 1 月に 3 泊滞在
VrboOwnerからの返信 (投稿日 : 2023 年 2 月 2 日)
Thanks for your feedback, we always appreciate it when our guests take the time to let us know how their stay was. This home is in such a great location but we understand the want for a washer and dryer in the winter. We will discuss your feedback with the owner and see if there is anything we can do to help future guests. We manage multiple properties in the area so feel free to reach out for any future stays!
宿泊者限定の口コミ

8/10 (良い)

Todd A.

良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ

Perfect Ski Getaway

Classic little Tahoe getaway. Close enough to Tahoe City to wander around the small town. Also a great staging point for skiing at Palisades. Only two downside were the beds in one of the rooms were EXTREMELY lumpy and made for a tough night's sleep. Also, the backdoor would remain closed by itself (possibly because the snow) so we had to move the dresser in front of it.
2023 年 2 月に 4 泊滞在
VrboOwnerからの返信 (投稿日 : 2023 年 2 月 19 日)
Thanks for taking the time to leave us a review and for your feedback. We are so glad you enjoyed our little Tahoe cabin and would love to host you again! We will be sure to check out that door and the beds to see what we can do for future reservations.
パートナーサイトからの口コミ

8/10 (良い)

Della L.

Above Average

The Green Grove Cabin was in a great location within walking distance to the lake and downtown. Tahoe Moon Management Co gave great directions and instructions how to get in the cabin. They were polite and accomodating to work with. One suggestion I would like to make would be to get new mattresses for the beds. Did not get a great nights sleep because of older uncomfortable mattresses on the beds. Otherwise all was fine and would stay again.
宿泊者限定の口コミ

2/10 (非常に不満)

Charles D.

気になった点 : 清潔度、コミュニケーション、ロケーション、掲載情報の正確さ

The unit was not fit for occupancy.

The home advertising was very deceiving and the home was false advertising. The kitchen chair covers were all stained plus the table top. The carpet was spotted from animal waste. The furniture appeared to be from the 1950’s. It was not close to the beach as represented.We did not stay but immediately left. We Were refused a refund after an immediate phone call. The property may have been broom swept but that’s all. Place not represented by pictures as it was dirty.
2024 年 10 月に 6 泊滞在
VrboOwnerからの返信 (投稿日 : 2024 年 12 月 11 日)
Thank you for sharing your feedback. We take cleanliness and guest satisfaction very seriously, which is why we offered to send our cleaners back to address the issues you raised. We understand that the home didn’t meet your expectations, but the pictures provided accurately represent the property. While we regret that you didn’t enjoy your stay, we did our best to resolve your concerns, and as per our policy, we were unable to offer a refund. We appreciate your understanding.
宿泊者限定の口コミ

10/10 (非常に良い)

Adam D.

良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ

Clean, Quiet and Well Located

This little house is comfortable, clean and well located near to Tahoe City. I would stay here again and would recommend this place to others. Pictures are accurate. The only negatives about this place are the somewhat misleading nightly price and a somewhat draconian rental agreement that is wildly one-sided favoring the owner. The nightly price listed was less than half the total nightly price once all the fees and taxes were added in! My three night stay cost more than twice the daily rate for three days. This doesn't change my overall opinion of this house; just a warning to others to review the FULL price before renting. Overall, the rental process, check-in and check-out were simple and straightforward. And, the house was well equipped including needed kitchen utensils. Also, it would be helpful for the Host to provide more than one tiny bath towel per person for the entire stay.
2022 年 12 月に 3 泊滞在
宿泊者限定の口コミ

10/10 (非常に良い)

Lisa R.

良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ

Lovely Little Home

Lovely little cabin that was situated well within walking distance of good restaurants and stores.
2022 年 9 月に 5 泊滞在
宿泊者限定の口コミ

8/10 (良い)

Terry Y.

良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション
気になった点 : 掲載情報の正確さ

nice enough, if price was real

I booked a rather cheap property, and would easily have overlooked the fact that the bed and furniture were not very comfortable since the price was good. But after all the additional charges the price DOUBLED. Not worth that price.
2022 年 8 月に 2 泊滞在
VrboOwnerからの返信 (投稿日 : 2022 年 8 月 11 日)
Potential renters should know that we don' t have control over VRBO's service fees, but can assure renters that they can find the best rates on vacations on Tahoe Moon Properties direct site. We do still have to legally collect a 12% tax, and cleaning fee/damage waiver, but you will definitely save!
宿泊者限定の口コミ

6/10 (普通)

Susan B.

良かった点 : チェックイン、ロケーション、掲載情報の正確さ
気になった点 : 清潔度

Small cabin won’t stay a second time.

Cabin okay but dated, except for tv and wi-if. Air flow within cabin very sub-par. Always stuffy. Small bathroom had little gnats constantly! They congregated in the bathroom, the last place you want little bugs getting into your stuff. No comfortable outdoor space at all, no landscaping. Dog poop all over front yard. Master” bedroom had no curtains, making it difficult to sleep. Kitchen table was partially broken. House was NOT as clean as it should have been - the bathroom mirror was not cleaned at all, floors dismal, surfaces dusty. Refrigerator handle was grimy. Seemed like the minimalist effort there could be was put in. Thought it had a washer/dryer, but it didn’t. Best part was the location - walking distance to stores and beach.
2022 年 8 月に 4 泊滞在
宿泊者限定の口コミ

10/10 (非常に良い)

Angela G.

良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ

Comfortable, clean house in a great location

The house had everything we needed, as well as additional helpful touches like games, DVDs, and a camp chair. We were just a few blocks from the lake and there were restaurants, a grocery store, shopping, and a dog park within easy walking distance. Thanks for the great trip!
2022 年 7 月に 7 泊滞在
宿泊者限定の口コミ

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、チェックイン、掲載情報の正確さ
気になった点 : コミュニケーション

2 day getaway

Cute clean well stocked cottage close to downtown tahoe city. Walked to beach and restaurants. Had a problem locking the house keypad when we left the house and called emergency number for directions but no return call from agent after talking to answering service who said someone would call us. We finally figured it out but never received a call until morning. Fortunately no true emergency and agent apologized next day.
2022 年 7 月に 2 泊滞在
VrboOwnerからの返信 (投稿日 : 2022 年 7 月 13 日)
Thank you for this feedback. We are so so sorry and are VERY grateful about the fact that this was not a true emergency either. We ask the after hours line to ensure they get a response from the first on call agent before closing the ticket. We actually always have two in case the first on-call agent is unavailable or misses the message. The first on call agent did not confirm receiving this message and the second agent should have been notified and reached out to you. The after hours service closed your ticket before it was passed to the second agent. We are so sorry that our typically well-oiled on call system did not come through this time. We can assure other renters that this is truly the first time these systems have failed us in the last 4 years, and we have discussed this in and out so it will not happen again. We take being the local contact point very seriously and will be there to assist every guest as fast as we can!

オーナーについて

オーナー : Tahoe Truckee Vacation Properties

オーナーのプロフィール画像
Tahoe Truckee Vacation Properties
Established 2003
Professionally manages over 150 homes in Truckee and Tahoe.

言語 :

英語, スペイン語

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