2/10 (非常に不満)
Joanna R.
2025 年 8 月 8 日
気になった点 : 清潔度、チェックイン、ロケーション、掲載情報の正確さ
Do not book this!
We arrived at the “Serene Catskills Retreat” and it was anything but that. We did not stay.The bottom of the parking area is a dumping grounds for the neighbor’s garbage, discarded appliances, and an old car. The steps/decks, and outdoor furniture were too dirty to use. The house was musty and very buggy, as if it had been closed up for months. The toilets had not been flushed/cleaned for quite some time and had dirt in them. There’s no AC but many of the windows did not have screens… we couldn’t even open up to cool off overnight. The chickens next door would not be a bother but they are close to the property… the smell of animal feces was strong right by the entry. The back door landing was piled with cleaning supplies and a bucket filled with rainwater was swarming with mosquitoes. We found out the day before arrival that bringing bottled water to drink is recommended.The neighbor’s property had a giant middle finger sign pointing at the house. We’re not offended by a swear word or middle finger but they were intending that for guests. We looked around, then locked up and left. We had hoped we could come to some agreement about the fees. The owner was very apologetic about the condition of the property and agreeable to our proposal of paying for the first night and refunding the rest of the stay. But VRBO has been giving us the runaround for almost six weeks now. As loyal VRBO users who always leave positive reviews, this is disappointing.
Joanna R.
2025 年 6 月に 6 泊滞在
