6/10 (普通)
Safaa F.
2024年5月13日
良かった点 : コミュニケーション、ロケーション、掲載情報の正確さ
気になった点 : 清潔度、チェックイン
Family Wedding
Cleanliness - This home is not being properly cleaned between guests. The washroom walls have yellow condensation, the tub has a build up of filth, along with the shower curtain. There was someone else’s beard shavings splattered on the wall above the sink. This is not a one time forgetting to clean, it is many months of build up as can be viewed on baseboards. We asked for cleaning supplies before using the washroom. The garbage is not being put out for collection and is piled up in the bin.
The creaky floors. Literally once one person wakes up the whole house is awake. The floor is SO loud. I am not exaggerating the house is painfully creaky.
The smell- we did not realize this is a pet friendly home as the listing does not state it; which it should! We are not opposed to animals but expect that the home shouldn’t smell of wet dog and need to be aired out.
Communication- The communication is confusing. In the check in message I was told to download an app and provide everyone's phone numbers for access. We then had a follow up message to confirm when we would be arriving so the "team is virtually available for check in". We rushed what we were doing so we could check in on time, its just an automatic door lock, no app was needed. Check out instructions were sent the evening before and then two hours later another message sent again to confirm check out time. The host is prompt in responding to any issues, there is no team and this attempt to convey so is off putting.
Safaa F.
2024 年 5 月に 4 泊滞在
