新しく改装されたタウンハウス-プライベートホットタブと坂までの距離

Thanks for your feedback. We're always pleased when we hear that guests enjoy their stay at PSWhistler. The investments that Whistler has made to the nearby Olympic plaza have been especially beneficial to our guests. There are free nightly concerts throughout the summer weekend nights, we well as a covered skating rink in the winter. And it's only a 3 minute walk away!

We’re always pleased to hear that our guests enjoyed their time at our home in Whistler. We don’t recommend our home for 7 adults, but if there are children, 7 is manageable.

Thanks Brett. We were happy to have you and your family and thrilled that you had a nice stay!

That's great to hear that you had a fantastic trip. We'd love to have you and your family again!

Thanks Norman. We're thrilled that you enjoyed your stay. Please come again!

We're so happy to hear that PSWhistler was perfect for your occasion. It really is the best of both worlds: close enough to the village to get everywhere you need to go by foot in minutes, yet just far enough away that it is really nice and quiet. Please come again!

We're always pleased when our guests are satisfied with the location. Most people enjoy the walk, but if guests find it to be challenging in painful ski boots, we often remind them that there is a free shuttle bus right across the road at the Marketplace. The shuttle bus drops guests off right at the base of both Whistler and Blackcomb. And yes. the hot tub is a must after a long day on the slopes!

We're so glad you enjoyed your stay Cristina. Sorry to hear about the parking challenge. We could have saved you the trouble as the height limit can accommodate heights of up to 6"8, but we weren't' aware of your vehicle's height. We look forward to hosting you again!

It is always dissappointing to hear when guests don't have an excellent experience and will take this feedback on board. Whistler does get hot sometimes in the summer, but we haven't received anyone as troubled by it as you were. We have fans, but will invest in new, more powerful fans. We also could have addressed the noise issues had you contacted us as we have a caretaker and 24 hour security. When there is noise from other guests on the complex, a simple call to security usually addresses it immediately.

We're very pleased that you enjoyed our condo. The second bedroom has a bunk with a standard double on bottom and single on top. It's worked well with couples and children. This appears on the listing, but we have updated the listing to make it clearer moving forward. Thanks again for your feedback and please come again!

We’re always pleased when families enjoy our surprises! Glad you had a great stay and hope to have you back again.

We have seen unusually hot temperatures this summer in Whistler. These conditions usually only last for a few days in August, which is why so few Whistler units have air conditioning. It is unfortunate that these conditions impacted your stay, and for this we are sorry. We have multiple fans in the unit and will continue to research ways to manage the heat for these few days when the temperatures spike. We are very clear with guests who inquire about air conditioning that if this is a pre-requisite, they should find alternative accommodation.

Thanks again for your comments and we are glad that you enjoyed your stay. We are always happy when our guests are able to use our home as a base for Iron Man. Congratulations on a wonderful achievement!

We're very sorry to hear that your stay was compromised by excessive noise. We've hosted hundreds of guests in our home and never had a complaint like this. I believe you may have suffered unnecessarily for the following reasons: 1) We have clear instructions in our email templates and in our user manual on what do to and whom to call in the event there is excessive noise. The complex has 24/7 security available and they will arrive VERY quickly to address complaints. 2) It is unfortunate that you chose to have your sleep compromised instead of calling security, or mentioning it to us, or our on-site manager. It could have easily been remedied. We always ensure to address any of our guests requests in a very timely fashion. 3) Perhaps you are unfamiliar with the inner-workings of VRBO/HomeAway trips. This is possible, and guests generally understand that there is a communal respect required. Guests stay in other people's homes and respect them, and neighbours respect each other. Whistler is a resort town. People visit for a variety of reasons and may get festive on occasion. But everyone is usually happy to be there. If someone asks politely for them to dial-down the celebrations, the request is always respected. I have witnessed this on occasion and have always felt respected and comfortable that we have a quiet, family-friendly environment.

We were thrilled to hear that Ironman Whistler will be around for a lot longer as we always get great guests like Carla!