4/10 (不満)
Tony F.
2025 年 8 月 31 日
良かった点 : ロケーション
気になった点 : 清潔度、コミュニケーション、掲載情報の正確さ
Sadly, neither property live up to the images or descriptions. Our property was dirty & neglected with lots of damage to fixtures and fittings & items mentioned in the listing either absent or broken. There was one high chair & one vacuum cleaner shared between both houses & no mop, ironing board, stair gate or children’s tableware in either house. There was only one hairdryer, despite the listing claiming to have a hairdryer in each of the 10 bathrooms. Our property had 4 cups (2 of which were cracked and leaked) a small random selection of glassware, 3 forks, a broken toaster, and no electric kettle. The kitchen cupboard doors & corners of the kickboards were ingrained with grease & dirt. The canopy on one of the sun loungers was ripped in several places, the en-suite bathroom had not been cleaned, half our sofa was broken & in the garage When we arrived there was a yellow scum on the swimming pool & within a few days the water turned green and the pool could not be used for 5 days before the issues were finally resolved. The pool next door was so hot it couldn’t be used for 2 days too. When we reported the issues to the owner he did send the pool guy, provided 2 hairdryers, 2 high chairs, plastic glasses to use around the pool, a new toaster, electric kettle, cutlery & 2 mops and buckets. However, some of his communications with us were rude & aggressive, threatening us with a bad review when all were trying to do was have the basics you’d expect in a property.
Tony F.
2025 年 8 月に 14 泊滞在
