2/10 (非常に不満)
Alejandra A.
2025 年 2 月 17 日
気になった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ
An absolute VRBO nightmare!
This is long winded but stay with me:First, the host never sent instructions to enter the unit. Our check in time was 4pm and by 5pm we had to call the VRBO help line to gain access because the host was unresponsive on all mediums of communication. There was already someone’s food and clothes in the unit which was concerning. Then, shortly after, another couple showed up and walked in the door using the pass code! The host had double booked the unit! The host had messaged our party as well as the other party earlier in the day so she knew the unit was double booked, not to mention the safety concern of who else had access to the place. We then spent the next 3 hours on the phone with the help center attempting to resolve this issue and they said if we vacated the place they could give us a refund. So it’s 8pm and they expect us to find another place to stay on Presidents’ Day weekend on the beach. At 9pm the host finally replied “did you get in, the code is #####”. She didn’t even acknowledge the issue at hand. It was an awfully managed experience that ruined the night for all of us. Highly reconsider booking with this property. It could save you a headache of a day.
Alejandra A.
2025 年 2 月に 1 泊滞在
