信じられないほどの設備が整った+プールビュー - 5ブロックから1ブロック

The front desk of Sabbia is not the same of Playa Moments, when our guests arrive they let us know so we go to welcome them, specially when is after our office hours. Also the building has its own administration and rules that's why there are rules and politics for the ccommon areas such as the pool, the gym and the meetings room. Regarding to the air condition, as soon as you reported it we sent maintenance service to fix it but there was one part missing so the day after, as soon as they got it they went back and fix it. We work with external companies to have wifi in our apartments, so as soon as you reported the problem we called the technician to check it and they sent us a new modem which we recieved after you left. We have no control over the time of the external companies that we work with, we can report the issues and wait for their solution. The check-out after 11 am has a charge of us$100 but for the inconveniences we gave it to you for free so the concierge had to go to the unit and check that everything was in order to give you the security deposit back.

Buenas tardes Aida, le agradecemos por el tiempo tomado en dejarnos sus comentarios aun así nos gustaría precisar algunos puntos por usted reportados. Nuestra agencia Playa Moments se ocupa de la gestión de mas de 20 propiedades en el condominio rentado por usted, mas sin embargo no somos la administración del condominio; Es una muy lamentable situación que haya tenido que encontrar los espacios comunes en dichas condiciones y nos aseguraremos pasar el reporte y las quejas necesaria para que esta situación no vuelva a presentarse nuevamente. En cuanto a la limpieza de la unidad le podemos confirmar que nuestros procedimientos de limpieza siguen un estandar muy estricto, nuestro personal está constantemente capacitado para lograr la excelencia en los procesos de limpieza, los cuales están supervisados por nuestro personal de quality control quien verifica las perfectas condiciones de los departamentos antes de la entrega al huesped; Esperamos nos den la oportunidad de recibirlos nuevamente y de superar sus expectativas en nuestras exclusivas propiedades. Un cálido saludo del staff de Playa Moments!

Hi Jeanne, thank you for your review, Sabbia is a calm condominium perfect for family getaways. We hope we get the opportunity to welcome you back soon, kind regards from the Playa Moments team!

Hi Jennifer, It was a pleasure to have you with us. We certainly hope we get the opportunity to welcome you once again soon and exceed your expectations on your next stay. Kind Regards from the Playa Moments team!