EARLY FALL SALE at "2 Hearts Suite", Cross Bay Private Estate next to Horseshoe

I was so disappointed to read this review on my property. Tricia make contact with me days before of being nervous of traveling the first time to a Island and alone. I immediately called her at my expense to help with her reservations?? I then had her met with a private Airport pick-up & a early check of a few hours. She was overwhelmed with the property which included the Whirlpool? I also gave her complimentary Electric Car charging which would had cost her $50 per day elsewhere! At 10pm on the second day I was called with regard to a partial power outage with the bathroom hairdryer, which I responded and fixed within 15min. Prior to that my wife gave her bug spray & baby powder to deal with any surprises of insects which would be attracted to any crumbs left around inside, even though the room is pre-sprayed. I only found of her early morning exit from a VRBO agent who was to follow up with a FILE-CASE of the call, which never happened? Also the agent did not know where she moved too, as I agreed to a 1 night refund which I could pay in cash? I am very disturbed with the pictures she took of the bedroom un-made & bathroom counter in disarray which was not necessary to the situation without the dead bugs! Finally as too Tricia's accusation of my previous rentals now reaching between the 2 on the same property up to180 (4 & mostly 5 star) reviews, which she cannot understand WHO MAY BE writing them? I can assure to all my future guests a well groomed property as in 13 yrs.

Let me open by saying I felt the disappointment when I read your review. You have included your comparison with the previous property which I knew nothing about other than your comments. What I do know is I pre-arranged the Taxi that your Husband asked me to assist and I confirmed back to him the FLAT COST well in advance. The taxi driver called me before leaving THAT property and informed me the fare was now being questioned. He had already discounted the fare as it was, even a further distance to travel. Upon CHECK-IN I gave a full tour of Two Hearts Cottage and surrounding attractions. Also there was a whole list of the restaurants in the area, including their Menus that would serve everyone's budget. I did receive an email later about finding a few roaches and was asked to bring some traps, plus Tupperware for protection. I brought all & more the following morning and then was confronted with dank. I did explain that most Bermuda homes have dampness, especially as they are built with LIME-STONE. However, two of the air-conditioners have BUILT-IN de-humidifiers, plus there are separate heaters. Most Bermuda houses do not have central-air, as the lowest temps are 60 degrees in the Winter. At that time, there was no mention of the Kitchen not being fully equipped other than the plastic containers which I provided. My website clearly shows it is well-stocked, perhaps MORE for the average stay. I was never informed thereafter of any other matters of concern until receiving the review. Unfortunately I did not have the pleasure of saying goodbye, as you had arranged your own transportation back to the airport, which I had offered to help if needed. If I had known the day after your arrival you were not pleased and wanted to change to another property, I would offered a full refund to make your Bermuda holiday happier. Finally, you were my first family I had staying over the Christmas period and I was so delighted to have you, which INSPIRED me to get a small Tree, even though you arrived on the day before New Year's Eve! I do thank you for the kind words you said of me and my well located Bermuda cottage enjoyed by most.

THANK YOU NICOLE, WE LOOK FORWARD TO YOU RE-CONFIRMING YOUR DATES FOR NEXT YEAR AGAIN!

THANK YOU FOLKS. WHAT A PLEASURE TO MEET YOU BOTH AND WE LOOK FORWARD TO SEEING YOU AGAIN IN FEBRUARY. HAPPY THANKSGIVING!!

Thanks guys! It was beautiful to see you all having the time of your lives with the Bermudian experience. As you saw 2 Hearts is not just the perfect getaway for a couple, but also for a family or friends re-union. Woody's might have the best fish sandwiches but I heard through the grapevine your Veranda Deck BBQ was giving them a run for their money with your fresh catch of the day Dinners. Is the gossip right? LOL!

THANK YOU CREW OF 4, WHAT CAN I SAY, YOU HAVE SAID IT ALL AND MORE! IT IS SO REWARDING TO HAVE THE FEEDBACK FROM GUESTS WHO DISCOVER THE FULL BERMUDIAN EXPERIENCE IN A BERMUDA COTTAGE UNLIKE A HOTEL PLEASE YOU ALL COME BACK SOON & I WILL HAVE MORE BERMUDA'S SECRETS..