4/10 (不満)
Susan B.
2025 年 4 月 3 日
良かった点 : ロケーション
気になった点 : 清潔度、チェックイン、コミュニケーション、掲載情報の正確さ
Roaches, no hot tub and no water
For our son's college spring break, we wanted to visit Arkansas and canoe the Buffalo River. Anywhere we go, we ALWAYS get something with a hot tub. I put in the filter for hot tub and this property came up so we secured it. When we got there, not only was there not a hot tub but there were roaches and on our second day we came home to no water and had to be without water for 24 hours. I thought the hosts would reimburse us for at least part of the stay, not only for false advertising that there was a hot tub but also due to the fact that there were roaches AND that we were without water for 24 hours, but NO!! Unacceptable and unsatisfactory customer service!!! Plus it is out in the booneys so we had no cell coverage AND the nearest store was 25 minutes away so after a long day on the river, you don't really want to be driving to buy water!!! Very poor business strategy!! When you pay good money for a vacation you are hoping to be all that you dreamed, you definitely are not expecting roaches, no hot tub and no water for any amount of time. I am sad that the hosts did not want to accomodate us in any way. Bad business!!
Susan B.
2025 年 3 月に 3 泊滞在
