I currently live in Japan and I’m no stranger to AirBnB and vacation rental housing. Me and my family were traveling for a small vacation to the PA renaissance fair during this particular stay. The house was very nice, but is in need of fixing and updating in certain areas and things. The liner to the air conditioner had broken. We called the owner right away and she was very responsive. My brother luckily was able to find duck tape and taped it as much as he could so it would stay on. It had fallen off again, but we just kept doing our best to keep it taped. Unfortunately, the property manager was in Jersey and wouldn’t have been able to come out and really fix it as we were told, so we just did our best to keep it taped together. The tubing needs to be replaced. The house was also dusty and had cobwebs in many places, including the downstairs bathroom.
The book left by the owner was very informative as well as the sticky notes left throughout the house. That was very helpful in understanding how the light switches worked and recommendations for meals.
The one thing that really confused me though was the cleaning fee. The house had a lot of rules that I hadn’t seen before booking. If we had to basically clean up after ourselves, I would have gladly just finished all of the cleaning and kept the $150.00 cleaning fee. I think that’s a bit ridiculous to charge that kind of money for cleaning.
The house is also on a main road which made finding it at night difficult as there was traffic and no street lights on the road. I was traveling with family and we all had a difficult time locating the house at night, even with the porch light left on.
Manager's Response:
Cristina, we're sorry to hear certain aspects of your stay fell short. The property manager was at the property a week before your stay and there were no issues with the AC at that time. The homeowner also visited the home after your stay and we can confirm the AC is in great working condition. It's standard in the vacation rental industry to ask guests to complete simple tasks prior to check-out as this greatly help streamline the cleaning process for the next guests checking in. The cleaning fee covers the deep cleaning that is done by a professional service before each stay. As evident in other reviews, past guests have only had wonderful things to say and regularly have five-star experiences at this home. We are confident future guests will have exceptional stays! Best, the Evolve Team