2/10 (非常に不満)
Ryan B.
2025 年 10 月 19 日
良かった点 : ロケーション、掲載情報の正確さ
気になった点 : コミュニケーション
The cabin was as described, but our overall experience was very disappointing. After our stay, the host withheld our entire 1,500 refundable damage deposit, claiming a pellet stove door hinge broke.The host sent a photo showing the door hanging on a single hinge. We assured him that we never touched the door, and it certainly wasn’t in that condition when we left. The host later confirmed in writing that “The door was not hanging when she found it, but when she opened to perform her routine cleaning, the door fell.” The “she” refers to the host’s own property manager.We had no reason to open this stove door, as it’s only for maintenance. Nearly a month after our stay, the deposit has still not been refunded, and we have not received any documentation showing guest-caused damage or proof of repair costs. What could have been a great memory of a family trip has instead been overshadowed by ongoing frustration and disappointment after checkout.
Ryan B.
2025 年 9 月に 5 泊滞在
