We've stayed at Las Palomos multiple times in the past but the first time using Casago. The unit itself was actually the nicest one we've probably every had. The check in process was fairly simple. No real complaints. But there were certainly a few issues that would prevent us from using Casago again. The main issue is communication / overselling. When I first rented the place months ago, i did not realize it was a Casago rental. I immediately called Casago and asked a few simple questions given I was not familiar. I was assured that all facilities would be available to me. I asked specifically..."will my bracelet allow my family to order from the restaurants / bars." I was told absolutely "YES". It was also implied that I would receive all the same things I would get if I had rented directly. I didn't dig further into towels / housekeeping, etc....I kept my booking. Fast forward to day of arrival, I check in, I asked the same question as the guy was putting on my bracelet. And he says, "yes, you can use this to order and run a tab from the restaurants / bars".I just don't get it...I can't be the first person asking these kinds of questions?I know towel service and room service were not included. But in hindsight, not having them was just annoying. I go here to not have to not have to deal with wet towels, dishes a beds....Combine all this, and I won't likely be renting again....
