Apartment at The Enclave Hotel and Suites. Parking is complimentary. No additional fee to access the swimming pool, heated pool, gym and tennis court. The building has a marketplace, pub and laundry, which are charged separately.
• 2 Suites with queen bed • Kitchen equipped for cooking • Sleeps up to 5(with the sofabed) • Bedrooms and living room with Smart TV. • Private Balcony • Universal Studios: 6 minutes by car • International Drive: 6 minutes by car • Orlando International Airport (MCO): 20-25 minutes by car • Disney Parks: 25-30 minutes by car • Outlet International Drive: 10 minutes by car • Vineland Outlet: 15-20 minutes by car • Nearest Walmart: 5-10 minutes by car
This condo/hotel-style place was clean and updated. It was very close to Disney, Universal, and all Orlando has to offer! It was very easy to get into the secure building and the room. Being in building 3 was a little away from the pools, but not bad. We wish we had known the times of the pools ahead of time because they were closed by the time we went to use them. Also, the indoor pool and hot tub could use some updating. They did not appear very clean or inviting, so we didn't use them during our stay. Vitor answered any questions we had immediately- great communication. Lastly, the iron didn't work when we needed to touch up our clothes for a wedding, and the sliding door to the patio works, but the user must be cautious as it falls off the track immediately. Therefore, the slider should be replaced sooner rather than later for safety.
Janielle M.
2025 年 3 月に 2 泊滞在
2/10 (非常に不満)
joel c.
2024 年 8 月 5 日
気になった点 : チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ
Horrid experience
I'm truly appauled at the poor customer service and very unpleasant conditions that the host Giovanni placed me in. A man met me at the door of the unit who did not speak English, but was approachable and communicated via a translation app. He informed me of a beeping noise which was a broke portable window A/C unit. The bathroom door wouldnt close. The front door of the units automatic lock was faulty and would not shut, leaving a 1/2" gap. As I exited, I later came to find out through head maintenance director the AC in the whole hotel/condo building had been out the previous 3-4 days. I then asked when the AC would be back on and he said, well maybe by midnight, but no guarantees that it will work and maybe just maybe tomorrow. This then confirmed by 2 other maintenance workers on site. So i spent about 4.5 hours on the phone with VRBO and fortunately had the head manager on site, Elvis, who sent an email directly to VRBO validating my case. The property owner and the one who rented the site on VRBO his name is Giovanni. I would highly recommend against any business dealings with Giovanni. He's a crook and pays no attention except to the almighty dollar. Despite not having AC, he pleaded with VRBO that AC was back.on at 4pm despite my being validated by Elvis arpund 5pm that the AC was still out. No refund and i had to find a hotel elsewhwre and was out my rental. Giovanni never cared to reimburae me and then had odacity to ask me to give him 5 stars despite my not staying