Rating Details:
The property manager was very unhelpful.
The vacation rental was somewhat dirty.
I was very happy with the location.
I was somewhat dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
The property itself was beautiful, and we loved the location. Everyone staying/living there were very friendly and the community pool was only a few minutes away from the home. However, when a person spends almost $500 a night, you have high expectations on property management response to issues. The house is in need of a deep clean. On the surface everything is fine, but the floor, drawers and outside pillows/cushions on the front porch need replaced or washed because there are stains/dirt, so it’s dingy looking. My niece pulled her bed down on the first night and there were crumbs all in it, so we were left assuming sheets had not been washed. That first night when we went to use the master shower, the shower head was floppy like it had been broken...I made a maintenance request 2 days in a row with no response and calls went straight to voicemail... We had brought in a whole bunch of food to cook, but the oven didn’t work the next morning when we got up to make breakfast and we only had one burner to use. I made multiple inquiries on this and it never got resolved—totally ignored. By the third day I asked the office assistant to have the director of Carlton Properties call me because I read older reviews and the oven had been out for many months. Also want to mention that we brought our own pots/pans, but it is worth saying that the ones the property have left for their guests are the most filthiest, grossest looking items I’ve ever seen. I’m serious—bring your own because I read reviews from years ago and they’ve been there for years (I wished I had read reviews before I chose this home.) We also could not use the grill cause it didn’t work. Again it hasn’t worked for months. Finally on the third day we heard a knock on the door and three men said they were there for a plumbing issue. We had just arrived home and no one had told us anyone was coming. It was VERY uncomfortable bec