700ドル以上の無料チケット、ハートジャグジー。 ホットタブ、キングベッド、インターネット、水族館まで5分

Thank you, Karri! We're happy you enjoyed your visit and hope you all can come visit again soon.

Thank you, Linda! We are so happy you enjoyed our cabin. Yes, we would agree that we love how close our cabin is to all the restaurants, shopping and the Great Smoky Mountains National Park. We welcome you and your husband back anytime!

Our heart shaped whirlpool tub for 2 is huge and requires an very large pump to move and energize all those gallons and gallons of water. I apologize for the sound. I find my time in the tub is so incredibly relaxing with all those bubbles!

Thank you, Cindy! We are so happy you enjoyed celebrating your 41st wedding anniversary here! We hope to see you all next year.

Thank you, Shiloh. We are so happy you enjoyed our cabin! We too enjoy the outdoor hot tub and stargazing from the hot tub. We like that you an't see any other cabins for people from the hot tub. Come stay with us again, soon!

Thank you, Richard! Happy 50th Wedding Anniversary!!! Yes, I can only imagine how surprised your wife was with your Happy Anniversary package and rose petals set-up all pretty for her. I'm so happy you all enjoyed our cabin and enjoyed your 50th Anniversary. Happy trails on your way to together forever!

Thank you, Lynnsey! We're so happy you enjoyed the outdoor living space with the outdoor television and hot tub. Come visit again, soon!

Thank you for your feedback, Tracey. I apologize for my cleaning staff (who have since been replaced) as this is not acceptable! I am so happy you enjoyed a peaceful, relaxing visit!

I’m so sorry to read this! Our management office is a short walk from the cabin. They are super friendly, accommodating and would have immediately sent their head housekeeper as well when they changed the batteries on your remote to attend to anything for you, had they known. We strive to provide an extremely clean and comfortable environment, and I’m disappointed to learn that we fell short in your case. Our decor is exactly as pictured in the listing! We always recommend people look at our photos before they reserve to make sure the decor is pleasing to them. While our decorator had sample pallets of the contemporary white, beige and gray hospital waiting room look, she recommended we customize and go with a comfortable, cozy, more welcoming Smoky Mountain theme with a romantic flair. We get so many compliments on the decor but we are so sorry our decor missed the mark for you all!

Wow, what wonderful compliments! We are humbly honored by your personal recommendation. I'm happy you found your cabin to be very clean, cozy and romantic. We can't wait to have you all again!

Oh me...I remember you because we physically spoke (in person) Saturday morning after your arrival late Friday night! I would have been more than happy to have helped you anything at anytime during your visit. I certainly would have physically shown you how to turn on your hot tub, had I known you didn't know how to operate the hot tub! You simply needed to hit the big button, it works perfectly! We did find several pre-arrival phone calls from you. The call logs show all your pre-arrival phone calls were in fact answered and lasted several minutes. I did find that you answered my text message on Saturday morning. My text message said: 'are you enjoying your visit and do you need anything'. Your answer - 'Yes thanks so much we are doing great' This was on Saturday at 12:04 pm after having arrived late Friday night. We found no voice messages or phone calls from you in the call logs after your arrival. We found many text messages and phone calls after you had departed requesting we give you a full refund. While we would have been happy to help you while you were here had we known you needed us, VRBO doesn't issue full refund after your trip is over.

Goodness! We are so sorry you didn't enjoy our cabin. I contacted the general manager at the rental company who reviewed the telephone call logs, text messages and emails to find no correspondence from you all during your visit. They advised you all stayed the week without a peep, then two days after you left wanted money back. Just a reminder, the rental company is on call for guests 24/7 to attend to any issue if folks make them aware while they are occupying the property.

We're happy you liked our cabin! I so sorry, but don't understand your 'poor customer service' comment. We were very upset about your poor customer service comment about our rental company and voiced your concerns with them. Our rental company showed us in writing that you reported 'low water pressure' after hours on the last night of your stay at 9:13 pm and were answered by a person in less than 10 minutes. This was the first call in their logs from you since your arrival. The day of your departure, the answering service logged a call from you at 8:27 am eastern asking what time the rental office would open. The answering service advised the rental office would open at 9:00 am. The rental office advised you were at the office when they opened at 9:00 am and they took care of you. The only route to our cabin is to drive past the rental company's office with a full staff going to or from our cabin. I don't understand why you didn't just stop by in person during your stay if you had any issue. There were maintenance crews working across the road from our cabin during your stay. You could have mentioned your issue to any one of them and they would have helped you as well! Our rental company shared with me that you all had personal contact with our staff during your in-room massages the second day of your stay. They said you did not report a water issue to either of the massage therapists. With the rental company's massage therapists right there with you in our cabin, that would have been the perfect time to let somebody know you had an issue! We would have been more than happy to have helped you. The rental company stated there were cabins in the vicinity of ours with low water pressure. When no one heard from you all during your stay, we had no way to know our cabin was effected. I wish you would have made us or our rental management company aware you had an issue as we would have been more than happy to get you moved to a different cabin!

Thank you, Hunter! We are so happy you enjoyed your visit and hope you can come visit again next time you're coming back to Gatlinburg!

Thank you, Dara! I'm so happy you enjoyed your visit and hope you all can come back again sometime.

Thank you, Mark! We enjoyed hosting you all. I was happy to get the hot tub issued remedied immediately for you all. Come see us again next time you are in Gatlinburg!

Thank you, Richard!

Thank you, Crystal! Thank you for the suggestion. We are so happy you enjoyed your stay. Come see us again sometime.

Thank you.