4/10 (不満)
Erica C.
2025 年 1 月 27 日
良かった点 : チェックイン、ロケーション
気になった点 : 清潔度、コミュニケーション
Beautiful Home Not Well Maintained
This is a beautiful home with plenty of potential and room for a great family get together. We had several issues with the cleanliness; the listing said there were basic cleaning supplies provided but there was only dish soap. We had to buy trash bags, Lysol, paper towels. The were no dish rags or dish towels for dishes. The kitchen faucet was very loose as was the faucet in upstairs bathroom, upstairs toilet leaked through the ceiling/light fixture to the downstairs bathroom. I sent messages to the host who responded quickly but with no results, I asked for a partial refund and two weeks later still nothing. We had to fix the float in the tiny bathroom downstairs everyone we tried tor flush. I called VRBO and they said their book with confidence guarantee only applied to booking the property but I could leave a review. Spoke to a supervisor and they offered a measly amount of points I insisted on a credit to my card and they would only offer me a little more than the cleaning fee. Took it cause I was tired of dealing with mess
Erica C.
2025 年 1 月に 6 泊滞在
