This listing states CHARMING & ELEGANT, NEWLY RENOVATED & FURNISHED 3 BEDROOM. Not in the slightest was this house newly renovated (our stay was 10/5-8/17), charming, or elegant. Photos on the site hide a multitude of problems.
1. Oven broken. Optional convection oven. Informed day of check in. Could not cancel, had to re-shop for food, etc. Also the 2 provided propane tanks were 1 that was only half full. Was told there was a place down the way to get more.
2. Front door. No deadbolt, spot for one, but blank.
3. Back door. Broken, not able to lock the entire trip or keep our valuables or 3 year old grandson safe. Had to put a chair under the handle at night to secure. Could not leave anything behind.
4. Deck. Bad condition. Gate broken, stairs slanted, very dangerous - several of us slipped and fell including 3 yo grandson.
5. Backyard. Bag of trash left out back with dog mess inside.
6. Fire pit. Rock bench broken/knocked down day of arrival by owner. No firewood provided - told we could cut our own (how??). No hose to put out any potential fire.
7. Kitchen. States 2 rolls of towels provided - only 1/2 roll. Trashcans filthy. Food left in refrigerator. Several drawers obviously broken. Noticeable mold in several as well.
8. Master bedroom. Day of arrival owner informed there had been a broken water pipe. In fact - no shower head, shower wall had spackling on it, floor moldy and falling apart - owner covered with throw rug.
9. One bedroom (platform bed) - one bulb in overhead light, mold on AC unit, door had kick hole and jam cracked. Other bedroom wasn't used, but dirty.
10. Spare bathroom. Rugs dirty had to wash, undersink cabinet broken and came off hinges when tried to open - fell on 3 yo grandson.
11. Foyer - cathedral ceiling window had dead bugs all over the window sill.
12. Landscape - overgrown and full of weeds - no care there, and house was overall dirty outside.
When we contacted HomeAway, they took our grievance, told us they had no way of assisting us with any type of refund from owners. Told to contact owners. Shared everything with owner after stay, no response. No response to follow up email. HomeAway only shared that they are investigating the property through their security division - unable to talk to this division as it's a big secret and they don't talk to the travelers other than asking for a case report and then never following up. Case Report #11385847.