4/10 (不満)
Dean S.
2025 年 4 月 3 日
良かった点 : チェックイン、ロケーション
気になった点 : 清潔度、コミュニケーション、掲載情報の正確さ
The host changed our property because the previous renter for this property wanted to stay longer
But the agency never updated our reservation in VRBO. So, this is the review for their listing "09) Large 3 bedroom with Hot Tub & Fenced Yard!" The front yard had a plethora of trash strewn about. Reported this to the agency, but nothing was ever done. In the backyard, the trash bin was overflowing. We had to provide a picture to prove it was full. The trash in the backyard, which wasn’t in the bin, included old pet droppings, lawn mower-shredded aluminum beverage cans, broken bottles and their tops, phallic confetti, cigarette lighters, and more. We also found urine-stained carpets with the accompanying odor in the bedrooms. Although the agency eventually sent in a carpet cleaner and (partially) emptied the trash bin, none of the other issues were addressed except by us. We also found, for a property that slept 10, only three complete sets of flatware, three glasses, and a Keurig with “Descale” flashing. Overall, it was a major disappointment. It no longer sleeps 10 as a broken-down sofa and an armchair have replaced the sleeper sectional shown in the photos. There were other issues with the hot tub and HVAC, as well as a frustrating lack of prompt responses. None of this was overly surprising once I learned that the agency is not local to Columbus. Therefore, there is almost no oversight of lawn care, housekeeping, or the property's inventory of household goods. Caveat emptor!
Dean S.
2025 年 3 月に 7 泊滞在
