2/10 (非常に不満)
Zulmericce J.
2025 年 12 月 31 日
良かった点 : 清潔度、ロケーション
気になった点 : チェックイン、コミュニケーション
Overall, I was very unhappy with our stay. The unit was not keyless, which was a major issue. We were required to use a physical key, and the door was extremely difficult to open. Even worse, if the door shuts, it automatically locks, leaving you locked out.This became a serious problem when we were locked out of our unit around 6:00 AM in 9-degree weather. I called the after-hours number for help. The first time, I was told it “wasn’t really an emergency” and to either check the website or wait until the office opened at 8:30 AM. When I called again, I was asked if I could simply wait until someone arrived at the office.I was extremely disappointed that there is no plan in place for situations like this, especially during after-hours. Essentially, if you get locked out, you are expected to wait—regardless of weather or safety—until the office opens.I was also not informed ahead of time that we would need to physically pick up keys from an office before going to the unit. Had I known this, I would have canceled my reservation immediately.I will not be staying here again, and I will be sure to share this experience with friends and family, who visit Breck yearly.
Zulmericce J.
2025 年 12 月に 4 泊滞在
