2/10 (非常に不満)
Scott I.
2023年7月18日
気になった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ
Property Manager canceled stay upon arrival
Had multiple delays on our trip to NYC so we arrived later than expected. Showed up at the address on the VRBO at 2am with our carry-on luggage since the airline lost all of our checked luggage. Can't figure out how to get into the property and call the property custodian. They then call the property owner who tells them to cancel the booking due to a sewage issue. So I'm standing on a side street in New Jersey at 2am with a bunch of carry on luggage and my family of 4. I call VRBO support to get help - they tell me the booking wasn't canceled in their system... and while I'm on the phone with them the owner cancels the booking. The support person tells me they don't have another property but they can reimburse me for a hotel that I book myself in the area. So I spend the next hour calling hotels trying to find something that has rooms available. Fast forward 1.5 months later, I'm still trying to get reimbursed for that hotel room and can't get a response from vrbo support.
Scott I.
2023 年 5 月に 5 泊滞在
