Cozy 2-bedroom basement apartment in White Plains with private entrance

DeShannon, we are extremely disappointed and appalled by this review, which contains several lies and gross exaggerations. There was not, nor has there ever been any police involvement or any disturbance resembling a warrant service at my property. This property is located in a quiet, professional neighborhood of high-value homes, and we take pride in maintaining a beautiful and peaceful environment for ourselves and our guests. The claim of noise continuing until 3 AM is also a lie. You sent a single message at 1:35 AM, which I did not receive until 8:00am when I woke up the next morning, and your concern was addressed immediately. Yes, the tenant confirmed to being up BAKING (not committing a crime) until 12:30am and was very apologetic when she was made aware of how it disturbed your stay. Also, regarding the temperature, you never expressed any concerns regarding the temperature. That would have been an easy fix if you would requested temperature to be turned up (or down). We leave a space heater because there is a single thermostat that controls the whole house so we leave the house at ~74 degrees. We provide a space heater as an additional amenity, and it is certified for safe use. We offered (and paid) you a refund for the night you chose to forfeit, demonstrating our commitment to customer satisfaction. Until now, we’ve only received 5 star reviews from guests and each guest specifically compliments us on how quiet and peaceful our home is. Your characterization of our property is not only inaccurate but highly offensive. We believe this review is a deliberate attempt to mislead potential guests and damage our reputation. However, we stand by the quality of our accommodation and the peaceful nature of our home and neighborhood.