4/10 (不満)
宿泊されたお客様
2024年4月16日
良かった点 : チェックイン、ロケーション
気になった点 : 清潔度、コミュニケーション、掲載情報の正確さ
Management company did NOT manage!!
Property had several issues, but when called, Mgmt asked me to provide pictures, lengthy descriptions and then instead of sending rep or maintenance person, few days later, they asked me for larger pictures with better descriptions. I spent a good part of my vacation doing their job! Property was nice but was dirty, fireplace didn't work, entry door gap allowed significant cold air into unit, mattress in 2nd M Ste.was terribly bowed,frame of bed was broken, and it was documented to be 22yrs old and deemed a fire hazard. Smaller bedroom was very dirty, had a bad mattress and bedding that smelled. Family members then moved to living room sofas to sleep, Maintenance person finally came just to fix fireplace 2 days before we were to check out. AFTER we left, Mgmt co reviewed and repaired some of the issues and then offered us $500. However, they never took responsibility for their lack of response and for the inconvenience to us! Therefore, I did not accept the $ as an excuse for their poor performance.
宿泊されたお客様
2023 年 12 月に 7 泊滞在