2/10 (非常に不満)
Diane W.
2026 年 2 月 22 日
良かった点 : 清潔度
気になった点 : コミュニケーション、掲載情報の正確さ
This property has so much potential however the host’s attitude and some of the amenities or lack of made it unpleasant. We arrived late afternoon after a long flight and drive to the property only to find that many basics were missing i.e. one towel and face cloth for two people and no top sheet or blanket on bed. The description and photos of the property on the VRBO site were very different than the reality. The hosts seemed eager to to fix any issues for a day, however, became quickly irritated at the requests as there were many and communicating was difficult as the employees on site did not speak English so I made most of the requests directly with the host who was in Minnesota. The last straw for me was when I mentioned that the host should have provided at least one bottle of water upon arrival as a courtesy as the water in the taps are not potable, and he retorted that I was difficult, rude and complaining and would I like a refund. He also would no longer allow me to speak so I said I would be in touch and hung up. I then called Vrbo support and worked with them to arrange for a refund of which I am happy to say I received. We moved to a different property and finally enjoyed our holiday.
Diane W.
2026 年 2 月に 14 泊滞在
