Although the unit was very nice and the registration people were good, they lacked giving more detailed information to first time guests. They gave no info on how or where to swipe the key card to get in the gate. The lady told me to look for the “black dots” by the gate. Also that the gate by the McDonald’s is an out only, you can’t get in that way. Someone who works at the McDonald’s actually told me that! By the time I figured out all that, I was so frustrated that tears flowed. I met a lady looking for her room, which I helped her locate, and I asked her if she found this process frustrating and she said yes, absolutely! I feel a little more detailed info would be helpful for first time guests. Maybe the owners could help facilitate this. But I’d have to say that none of this compares to the nightmare parking at this location. I drove around 8 times and finally my husband just sat in the car and waited for someone to leave. He is handicapped and parking down the street in the overflow lot was not an option. Great unit at a great price for South Lake Tahoe, but I’m afraid the other issues make it a no for me for my next trip to Tahoe.