Rating Details:
The property manager was adequately helpful.
The vacation rental was very dirty.
I was somewhat unhappy with the location.
I was very dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
(Let me preface by saying we’re not the type to easily complain or leave bad reviews, but we felt the situation was unacceptable and feel obligated to report these issues.) Our family has vacationed NC beach rentals for years and this experience was one of the worst, especially for how expensive it was and for not even being within view of the beach.1. Very dirty. Carpets and furniture were stained and filthy, 1st fl shower was so moldy it was unusable, entire kitchen and all dishes had to be re-cleaned before being used, the balconies were so rotted we felt unsafe using them, everything was dusty and smelled, and there were bugs/webs everywhere.2. Most things did not work properly. Dishwasher was malfunctioning, washing machine stained our clothes, a door broke trapping someone in their room, some outer doors didn’t latch properly, the A/C was freezing in some rooms and hot in others, and bathroom tubs didn’t drain properly. We had to call maintenance for multiple issues.3. Linens. We paid the extra fee for linens and they were left outside, some were wet and moldy, some sets were completely missing. A couple rooms had to go without sheets the first night until they were open to call the next morning. And we knew we were required to make our own beds, but this just seems cheap and lazy. Overall, for being on vacation we were uncomfortable and inconvenienced the entire time. After booking we realized we had unfortunately rented a pet friendly house which probably explains the filth, but still unacceptable, that’s what the extra pet fees are for. And the online ad did not honestly represent this property, so all the above being unexpected added to the frustration.The rental agency was friendly and responsive (when we could get through to someone) but don’t think we’ll be going with them again and definitely not this property. This feedback is not meant as malicious, but as an expression from very upse