400万ドル2BRセントレジスオーシャンフロントレジデンス★★★★★ホテルの設備が含まれています

Given those facts, you can be more direct because the review appears to mischaracterize what occurred. Focus on verifiable facts and avoid emotional language such as “extortion.” Thank you for your review. We would like to clarify several factual inaccuracies. The reservation was not canceled without notice. Prior to arrival, you requested to shorten your stay after the deadline for modifications that would have qualified for a refund. The reservation terms and cancellation policy were disclosed at the time of booking. When informed that the requested change could not be accommodated under the policy, you declined to make the scheduled final payment. After the final payment deadline passed, we contacted VRBO for guidance. VRBO advised that because the payment had not been made, the reservation could be canceled and fully refunded. The reservation was canceled accordingly, and you received a full refund. You subsequently chose to make a new reservation for the property. Regarding the property, we take maintenance concerns seriously. During your stay, we offered to send service providers to address the issues reported to us. While we understand that not every property will meet every guest’s expectations, we strive to respond promptly and resolve concerns whenever they are brought to our attention. Finally, the rental agreement referenced in your review is a standard requirement that is disclosed prior to arrival and is used to establish the terms of the rental for all guests. We encourage future guests to review the booking terms and cancellation policies prior to reserving and are happy to answer any questions before booking.

We have a new cable service and all the TVs are working. The replacement faucets were backordered and have been replaced. We put all new lightbulbs int the lamps.

Felix, Its great to hear you enjoyed your stay. I want you to know, we have replaced the outdoor furniture cushions which had wear and tear. We have also replaced the shower head in the master bathroom. The Tvs are working with the new cable box. The hotel recently changed providers. We do not provide a safe or a telephone for guest use. Thank you

We require all guests to complete a user agreement as stated very clearly in our house rules. The guest refused to complete the user agreement therefore the reservation was cancelled.

Thank you for your feedback. We sincerely regret the disruption and inconvenience this situation caused to your family. On the day of your arrival, an unexpected plumbing issue was discovered that rendered the property unsuitable for guest occupancy. While we understand how frustrating a last-minute cancellation can be, we could not in good conscience allow guests to check into a property with a condition that could affect safety, comfort, or habitability. Our decision to cancel was made only after it became clear that the issue could not be resolved before your arrival. We recognize that the timing was extremely unfortunate and appreciate the stress this created, especially given your travel plans and the presence of elderly family members. When unforeseen maintenance emergencies occur, our priority is to protect guests from arriving to a property that does not meet our standards. Although we understand your disappointment, we believe canceling the reservation was the more responsible option than asking guests to stay in a property with a significant unresolved plumbing problem. We apologize again for the inconvenience and wish you and your family the very best in your future travels.