2/10 (非常に不満)
Rob S.
2023年3月18日
良かった点 : 清潔度、ロケーション、掲載情報の正確さ
気になった点 : コミュニケーション
Great condo but horrific service
We love Keystone and I have never left a review, bad or good. But this time was just hard to comprehend. We decided a few days in advance that we wanted to stay an extra day. Vail found us another condo, but Karla (spelling ??) with the front desk was extraordinarily rude and even though we booked another condo for $500 for one night, she went out of her way to not accommodate in anyway. She expected my wife who did not ski, I guess, to drive a car around filled with luggage for six hours until our other condo was ready. As we left I soon realized that many staying in the condo did not leave at the required time of 10AM by Karla, and I would bet that many of them did not have another condo reserved and a single non-skier that I simply asked for some minimal accommodation, such as just the nicety of holding our luggage or making our exchange of units more seemless.
I understand that Vail is the largest Ski Resort company in the world, and I am certain they do not care about an occasional disappointed family like mine, but I will try my best to find another condo management company the next time we ski.
Sincerely
Rob S.
2023 年 3 月に 5 泊滞在
