Horrible stay and aftermath of support. Our stay was disrupted when the home began flooding around 1:30 a.m. A plumber told us the cause was a clogged drain in the sunroom. At the owner’s request, we spent several hours trying to mitigate damage - laying towels, sweeping out water, trying to clear the drain in pouring rain, and coordinating with the plumber. She refunded us our money for the stay but basically didn't help in any other capacity. We still had to find our own alternative lodging and ended up paying for the equivalent of our stay for this place anyways. When we reported damage to our belongings, the owner directed us to seek reimbursement through VRBO who wouldn't take any responsibility either. The owner said we had no proof of the damage and would help no further, despite our group spending at least 3 hours trying to help her save her property. Given our experience, I’d recommend weighing the uncertainty of a private rental against staying at a hotel, where support is available if something goes wrong and responsibility would more likely be taken. The slightly extra cost of a hotel is well worth it!!