4/10 (不満)
Heather M.
2025 年 12 月 8 日
良かった点 : 清潔度
気になった点 : チェックイン、コミュニケーション、掲載情報の正確さ
I hate to leave poor reviews, but this is absolutely warranted based on our overall experience. First off, the host/owner/“management” of this property had very poor communication. I would get generic copy/paste information on checkin/checkout times and procedures that conflicted with the listing details or even the property location (one message referenced a property in Irving and a garage, which this property does not have). When I asked for clarification on checkin time, I would get no response. Our family stayed the entire week of Thanksgiving and told the host as such upon booking that the purpose of the rental was for having our family together for Thanksgiving meal, and received a rude response from the host a week after booking, stating that we would need to pay an event fee. I clarified that we were not having a party or event. After checking in, we had a message the night before thanksgiving from the “management” stating that the oven did not work and that due to the holiday they could not get a technician out to fix it. I checked the recent reviews, and a stay from JULY stated the oven didn’t work! So they failed to tell us this prior to arrival and we were there for a full week during Thanksgiving with the intention of cooking a meal, and were stuck without a working oven. The property itself was fine and beds were comfortable. There were no instructions for the hot tub, and eventually got it to work, but it took three full days to heat up enough to use.
Heather M.
2025 年 11 月に 5 泊滞在