レイク・フロンテージと美しい歴史的チューダー・マンション

Hi Mitch, Thanks so much for your kind review. So glad you and your group enjoyed you stay so much. We hope to have you back again. Joan

Thanks for your kind review. We are so happy you had a great stay. Hope to see you again.

Thanks for the great review and I am so glad you had a great time. Mike E

Thanks for the great review Carol and the recommendation. So glad you and your group enjoyed the place. Hope to see you back again! Best regards, Mike

Hi Kay, Your review is very disappointing. Your stay started with a request for access to the house at 1:15pm which we granted. Around 3pm we were notified the pool had a green tint. I responded in minutes to you by text, spoke to our maintenance person who had prepped the property earlier in the day, and let you know chemicals were added and it was totally safe to use. I also contacted our certified pool vendor who stopped by the following morning first thing to check everything. Next, on Thursday at 8pm you texted that there was an issue with the clothes dryer. I had maintenance down there first thing the next morning and it was replaced with a new dryer. Friday at 8:20am you let us know the internet wasn’t working . I worked with our provider to attempt to reboot it remotely which didn’t work. Our maintenance tech came down and was able to reboot it manually for you when he arrived. Due to the issue with the internet our provider set a time (6pm) the next day to come to the house to look at it. I sent you a text about this. You responded, saying you would not be there at the time. We thought we canceled the appointment for the later time, however they showed up at the house anyway and no one was home. They called the owner not me as they have his number for the account, and he knew you were having ongoing problems so he directed them in to fix the internet. When you got back you texted about this, and I expressed how sorry I was for the mix-up. The important thing in all this is my team and I did everything we could to make your stay wonderful. When items came up beyond our control the response you got from me and the team was immediate. There was never any mention of any issues with the cleanliness of the house either. We have a company representative do a walkthrough after the house is cleaned by our commercial cleaning vendor to verify everything is in place and done correctly. If we had been notified during you stay I would have gotten to the bottom of it for you. We are sorry your stay wasn’t up to your standards, but I guess with some folks no matter how hard you try, and what you do, it is never good enough. We hope you have better luck with other properties in the future. Joan

We apologize that you feel your stay at our property wasn't as exceptional as all others that have stayed at our property. Our goal is that we meet all the needs and expectations of our guests within our control but unfortunately, we can't control nature which can cause power outages at times. With that being said a three-night complimentary stay was offered and turned down by the guest. The property manager was out at the property Saturday in-person and no other concerns were brought up at that time or any other time during this stay other than the power outage. The cleaning company we work with is very responsive, and if there were concerns brought up, they would have responded and addressed them immediately. Again, we apologize your expectations weren't met to the standard that all other guests have reviewed. Thanks, Mark F.