We love the Phoenix IX property in general and usually choose to stay here when visiting the area. We've never been disappointed in a unit here before. But this was different. Though listed as a Premium property (and charging premium rates despite it being off-season), this was definitely NOT a premium property. The floors were dirty, and the two rugs were stained and frayed. The master bedroom has french doors into the dining/living area, which we knew from the listing, but when we arrived the draperies that cover them to give that room a modicum of privacy were missing. We called the maintenance crew twice, were told there was a work order in to return the drapes (the rod was still there), but they never did. It was very awkward for the Master Bedroom to be literally exposed and open. There was no coffee pot when we arrived, and no liquid dish soap, which has also always been standard. One of the outdoor metal balcony chairs was inside at the dining table, and there was wall art on the floor leaning against the walls in places where presumably they will be hung. The kitchen was very sparsely equipped for cooking. We usually pay a premium to stay at this property because it is worth it but that was certainly not true for this trip.