There are only 2 elevators to get all of the guest un and down. That made for some long waits on the elevator. The check in is at 4p and check out at 10a, for the cost of the rental I felt this is short changing the guest. The couch in the condo was not clean at all, we did not feel comfortable sitting on it let alone the pull out bed. The televisions did not work. I would recommend that unless you are on a bicycle or motorcycle, do not go on the second level for parking, there should be a warning for truck, SUV and frankly any drivers about it. The security guard was a trite annoying as well, told him about an issue and he gave a reply that was not even what I was talking about. It was the first time I have stayed in Gulf Shores and I look forward to doing it again. I also recommend Cottons restaurant...YUM YUM YUM!!!