The room was clean and well maintained, the location was great, the cost was reasonable, but all of this was completely overshadowed by the broken elevator!One elevator was out of order when we checked in, so just one working elevator for 6 people. I estimate the hotel has over 100 rooms (30-something floors, our floor had 6 rooms). Getting up and down to your floor / breakfast / to get in or leave, you had to allow 10 - 15 mins extra just to get the elevator. Some times (these were undisclosed) there would be a staff member controlling the elevator, so you couldn't just press the button to call it. You had to call reception to ask to get the elevator sent to your floor! Other times it was just press the button and wait. Honestly, after 3 nights we had enough and were ready to move on. Appreciate, things happen and it's unavoidable, but if you have a full hotel, fix it quicker, if the hotel is not full, don't put guests on floor 30, so we can use stairs!