Cute Unit〜ビーチアクセス

Thank you for your awesome rating and review of your recent stay with us in this great property. We hope you will come be our guest again soon to take advantage of the discount we offer all of our returning guests. Sincerely, Luna Beach Properties, LLC

Catherine, Thank you for your great review of this property and for sharing the details of your stay with us. We are so glad that you found this property to meet all of your expectations and hope you can return to be our guest again soon. Sincerely, Luna Beach Properties, LLC

Tamara, Thank you for the great review! We are so glad you enjoyed your stay and had a pleasurable visit with getting to know the neighbors. We hope you can return and be our guest again soon in this great property! Sincerely, Luna Beach Properties, LLC

Amanda, Thank you for the awesome rating and review of your recent stay with us in this great property. We will check into the sofa sleeper issue you mentioned and see what can be done if anything. Thank you again for the great review! Sincerely, Luna Beach Properties, LLC

Lauren, Thank you so much for your 4 star review! We are so glad that you found the property to meet all of your needs for your family as far as cleanliness and space. We are so sorry about your experience with the beach access and the small children. We do understand that it can be quite a hassle to get across the street with all of your belongings and small children and for that we are so sorry that at this time we cannot offer a better option than the public beach access. We are glad that you found an alternative that worked well for your family and that everyone had a safe and enjoyable stay. Please return soon and stay with us again! We look forward to having you as our guest. Sincerely, Luna Beach Properties, LLC

Lexi, We are terribly sorry you had such an issue with some of the other guests or owners at this complex. If you were using the pool during posted hours of operation and not bothering other guests with obnoxious behavior, then you are correct in saying you were harassed during your stay. We understand you are on vacation and we also want you to have a great time but not while disturbing others. If you stay with us in the future and know you are within the perimeters of the rules, we will need you to contact us so we can have the person harassing you put in there place. We are so sorry you chose to leave this negative review based on the actions of someone else but we also understand your frustration. We hope you will come be our guest again since you at least liked the unit. Be sure to mention the returning guest discount so we can apply it to all future bookings. Sincerely, Luna Beach Properties, LLC

Katie, Amazing review and perfectly described this cute unit. Thank you for your excellent, 5/5 star review and for sharing the details of this units features and what it has to offer. You are correct in saying this unit is easy on the budget, conveniently located to everything you need, and also very comfortable to say the least. We are glad you had an enjoyable stay and hope you will come be our guest again soon! Sincerely, Luna Beach Properties, LLC

Teresa, We are terribly upset about this review! We only spoke to you once during your stay and it was regarding your emailed receipt of payments. You never once reached out to us for assistance with any of these issues at all. How are we to help resolve these issues and make your stay memorable if we are not made aware? The guest before you left a perfect review of this unit and now you are saying it is "the nastiest place you have ever stayed in". We are very saddened to say the least by your poor review. Sincerely, Luna Beach Properties, LLC

Johnny, Thank you so much for your 4 star review of your stay with us, despite the issues you mentioned regarding cleaning, shower head, and also the pool. We wish you would've reached out to us as we would've happily assisted with getting these matters handled for you. We were not notified by the association of the pool closure or we would've contacted you prior to your arrival to at least alert you of the closure. We hope that despite these issues, you and your family enjoyed the beautiful beaches, great restaurants, and entertainment our little piece of paradise offers. We hope you will return and be our guest again soon to take advantage of the discount we offer all returning guests on future bookings. Thank you again for the great review! Sincerely, Luna Beach Properties, LLC

Brian, Thank you for your great rating despite the issues mentioned regarding the dirty dishes in the dishwasher, and the few other issues you encountered during your stay with us in this great unit. We would've been happy to assist you with your needs of having the cleaning issues resolved, however we are happy to know you were able to remedy them easily without us having to disturb or hinder your ability to enjoy your stay with us. Thank you for your great rating. We hope you will come be our guest again soon to take advantage of the discount we offer our returning guests. Sincerely, Luna Beach Properties, LLC

Stephanie, Thank you for sharing the details of your excellent stay with us and also for the 5 star review! This is a great property that offers everything you will need for a great vacation for a small family on a small budget. We are so glad you were able to relax and enjoy everything our area has to offer! We also thank you for sharing the issues you encountered with this property so we can have the items addressed promptly. We hope you can return and be our guest again real soon. Sincerely, Luna Beach Properties, LLC

Briana, We hate to get this notification of the unsatisfactory conditions of the property you vacationed in. Had we known while you were here, we would've attempted to satisfy you during your stay. We have no record of you contacting our office or even attempting to reach us through VRBO. How are we to assist you with issues if they are not brought to our attention? This is a great unit that the owners work to keep in great condition. We are sorry you were only able to give this property a 2/5 star rating however we do feel it unfair since you never reached out to us to make us aware. Sincerely, Luna Beach Properties, LLC

Heather, Thank you so much for sharing such an excellent review about this property. We are so glad you found it to offer all you needed for a great getaway! We hope you can return and be our guest again real soon. Thank you again for the awesome 5 star review! Sincerely, Luna Beach Properties, LLC

Ami, Thank you for your review. We are saddened by your 3 star review considering we quickly resolved your 2 issues as you mentioned. Cleaning issues are also easily remedied when we know about them and are offered a chance to assist. We are sorry that you found this unit in a 3 star condition but hope despite the issues you were able to have an enjoyable stay. Sincerely, Luna Beach Properties, LLC

Tiffany, Thank you so much for the 5 star review! We are so glad you had such an enjoyable stay and hope you can come back and be our guest again real soon. Sincerely, Luna Beach Properties, LLC

Joan, We are so sorry the blanket was in the floor. That is not how we like our guests to find things at all. This property only offers public beach access and that information is provided in the listing to inform guests prior to booking. We are so sorry that you thought you had deeded beach access from here but this unit only offers public beach access. Thank you for the great review despite the issues you encountered during your stay with us. We hope you can return and be our guest again, if not here maybe in another property we manage. Sincerely, Luna Beach Properties, LLC

Amy, Thank you so much for your great review of this property. We are so glad you and your group had an enjoyable stay and hope you will come be our guest again soon. Sincerely, Luna Beach Properties, LLC

Katrina, We are saddened by your poor review as we were only notified of the tv not working during your stay. Had we known of the other issues you experienced, we could've assisted with those items as well. This unit is well kept by the owners but it is an older complex that is very easy on the budget. Many families enjoy this property and have made it their vacation destination year after year. We do hate that your experience in this property wasn't more than you shared. Sincerely, Luna Beach Properties, LLC

Octavia, Thank you so much for your great review and for sharing the details of your stay with us in this property. This unit is a very successful rental that small families return to year after year. The owners of this property takes each review and guest advice seriously and do everything we ask of them to make this property better. Since the recent storm activities that have affected our area, this complex along with many others are all receiving facelifts due to storm damages. The WIFI is provided by the association and covers the entire complex. We have been told that it is basic coverage that is not set up to be used primarily for streaming videos so that is probably why you found the service to be slow. Guests who plan to work online consistently will probably not have a successful connection and it will be frustrating. This is a matter that is beyond our control and we hope that in the near future, the association gives each owner the opportunity to upgrade their internet services. We do hope that despite the issues you were able to have an enjoyable stay and that you were able to make memories that will last a lifetime. Sincerely, Luna Beach Properties, LLC

Jordyn, We thank you for your review of your stay and this property. We are so sorry that you found this unit to be smaller than is advertised. We are looking into the listing to make sure the details are exact and that the square footage is shared. We hope that despite the minor issues you encountered during your stay, you were able to make memories that will last a lifetime and enjoy our beautiful beaches. We hope you will return and be our guest again soon. Sincerely, Luna Beach Properties, LLC

Tylon, Thank you for your 5 star review of this property. We are so glad you had a great visit and hope you can return again real soon. Sincerely, Luna Beach Properties, LLC

Angel, Thank you for your 4 star review! We are so glad that you enjoyed your stay with us. We hate that you had a plumbing issue while you were here but we are glad it was minor and something that was remedied easily. We would've been happy to send out maintenance for you at any time you needed help during your stay. Returning guests get a booking discount so make sure you mention staying with us before when booking again. You can view all that we manage on our secure site www.lunabeachproperties.com and also book from that site as well and save the homeaway/vrbo fee. Thank you! Sincerely, Luna Beach Properties