We had a positive initial impression of the property - it looked just like in the pictures. However, relative to the price of our stay, we were surprised that basic amenities were lacking, which significantly impacted the quality of our stay.
Facts:
-Stayed for one week
-Be prepared to pay ~$80 for a week’s worth of electricity
-Be prepared to wear a plastic wristband for the duration of your stay (not mentioned in the listing, as far as we could tell)
Good:
-Cleaning staff came to clean the place every two days, replacing towels and making the beds
-Well-stocked kitchen hardware (pots, pans, blender, knives, cups, plates etc.) and gas stoves.
-5 minute walk to Bavaro beach
-No issues with parking our rental car
-The manager Marina was very helpful and made herself always available, even on Christmas.
-The manager and staff brought us a nice Christmas surprise.
Issues:
-The property provided only 6 beach towels for 6 people, and we were not able to have these replaced with clean towels after a day on the beach for the next day’s activities when needed. This issue was finally addressed on our last day after we complained, when the manager provided us with 6 new beach towels.
-Basic necessities like paper towels, shampoo, body wash, etc. were were not replaced when they ran out until we complained repeatedly. Dish soap was not provided.
-Nitpickey, but all of the towels shed lint all over our bodies and faces, so we could never get truly clean after showering.
-Security is good (with a security guard every night), but almost too good. We had a delivery one night, and the security guard would not allow our delivery person to come into our apartment.
If the above mentioned issues with the beach towels, and replacement of essential items were corrected, then I could give my review as 4-stars. Unfortunately, that was not my family’s experience, but hopefully management can correct these issues in the future.