We showed up late in the evening on friday July 10th at approx 930 pm. The check in was understandably different due to the ongoing coronavirus. It took about 30 minutes, I can over look the inconvenience there. However, we finally get to our room and open the door and the condo (albeit nice and with a great view) smelled like an ashtray with a lit cigarette. This is not just a remnant of smoke, it was disgusting. I have smaller children and a horrible allergy to cigarettes so of course, like I think most would agree, I was not happy. I called the office with in 60 seconds of cracking the door. A lady named Jamie answers, I tell her about the situation, she puts me on hold, comes back and says she talked to Jan (lady who checked us in) and there are no more rooms but she can come over, we can all step out and she will sanitize the room! What a freaking joke, any one who has ever tried to remove cigarette smoke from a house or car knows this will be futile. Of course, I didnt want to have my wife and children stand outside for whatever nonsense procedure they were going to do for however long at what is nearing 1015 at night to then come in to breath in chemicals and cigarettes while we were trying to go to sleep, so I said no. I want your manager to call me in the morning, jamie confirmed their GM would be in saturday the 11th, I said I would be up anytime after 7am and for him to call me. Naturally one would assume that any reputable establishment would follow through but they never did and I'm not going to beg someone for follow through after spending the money we did to stay here. This place needs to get it in line. Totally a garbage experience.