Unfortunately, we booked this vacation and were not told prior that the children's pool and hot tub were completely closed during COVID and the pool was "reservation only," and was completely booked when we arrived. Imagine your 3-year old being quarantined for months on end, this being your first time leaving the house, to drive hours away to arrive on vacation and be told we can't use the pool. The one reason we came there. In addition, the lake is full of algae and not recommended for swimming. The town frequently had a raw sewage smell. The unit was nice and clean, minus the towels and trash under the twin beds, and lacking some items (shower curtain?! coffee filter, etc.) I contacted the property manager about my stay upon return, and she stopped responding to me after my last two attempts. Because the notification about pool reservations went out a couple of weeks before my stay but was not communicated to us as the guests, it seemed the withholding of information was intentional. In the only response, the property manager referenced an "attachment" that was sent *after* booking, which I have yet to see. Incredibly frustrating.