Communication was good, and Ruth was friendly, informative and easy to work with. While the "home" space of this lake home worked really well for us, the "lake" part was very disappointing for our group. The house itself was a great space for our group of 17, with large common spaces and plenty of sleeping space. We also made good use of the lawn and outdoor seating areas. While the view of the lake was beautiful, I would not recommend this rental for those who actually want to use the lake from this location (unfortunately, we did). As noted in the listing, the water is shallow in front of the home. It is also very mucky and there is no easy access into it- a rock border from the yard and no ladder down from the dock. This made getting into kayaks really difficult, especially for the older paddlers in our group. After watching rental neighbors next door struggle with launching and docking their boat (it sustained damage) through the shallow muck, we decided to launch and remove our boat daily from the public launch down the road. The listing also mentions swimming further out in the bay, but again, getting there from this location is pretty difficult and unpleasant. Overall, we had a great time and enjoyed our stay, but for next year we'll choose a place with true lake access.