Your Playful Private Escape Awaits !

I’m very sorry this guest had a disappointing experience, but I want to clarify the facts. There was an unforeseen issue at the property that made it impossible to ensure a comfortable and enjoyable stay. For that reason, I made the responsible decision to cancel the reservation rather than allow guests to check in under subpar conditions. This was not a scam — if it were, there would have been no refund issued. The guest received a full refund promptly after the cancellation. Additionally, the person mentioned as a “long-term tenant downstairs” is not a representative of our property management. She has been in the unit for only about four months and has no authority to speak on behalf of our operations. We take integrity and guest experience seriously. When rare issues arise, our priority is always to handle them transparently and fairly, just as we did in this situation.