We stayed at this property during a very special week for our family — my son’s wedding in Mt. Dora. The wedding itself was beautiful, but unfortunately our experience with this property was disappointing.While the outdoor area had potential, the home and pool house did not appear clean upon arrival. There were visible cobwebs, bugs, crumbs, and dirt in open areas throughout the property, not minor issues hidden away as later suggested by the owner. Unfortunately, I ended up cleaning parts of the guest house myself so I could feel comfortable sleeping there.Communication and upkeep were also frustrating. I never received jacuzzi instructions and, when I asked, was told they had already been sent instead of simply resending them. There was no welcome guide or basic house information provided. One set of sheets had a noticeable red stain, and the door to the twin bedroom would not properly close, leaving guests without privacy.Most disappointing, however, was the owner’s response to concerns about the cleanliness. Rather than responding professionally, we were told, “If this is ruining your vacation, I’ll gladly refund the days you have left so you can go to a hotel,” and that we could “pay for the cleaners to come back” ourselves. We were also told we were “looking for cobwebs behind the toilet,” when the issues were clearly visible throughout the home. The communication overall felt defensive and dismissive rather than customer-focused. Will not return:-(