This property is a great find for those who want to be a little removed from the hustle and bustle of downtown Tamarindo, and don't mind a jaunt up a semi-steep hill to return. The groundskeeper was extremely friendly. He also serves as the security manager, though we did not know that as upon check-in at the office, we received absolutely no information about our rental. Naturally, we assumed there would be a packet waiting in the condo itself, though this was not the case. We were handed keys and directions were given, and that was it.
Upon arrival, the code to the gate would not work. Thankfully our shuttle driver called and settled this with the main office-they had given us the incorrect code. No problem. Once inside, we found no information. I called the main office to find out about a wi-fi password-the man was very rude to me, acting as though this was a silly question (it is not password protected). Over the course of the next two days, we had two major incidents involving the keys they had given us; one of the keys did not work properly in the upper lock. Long story short, we were locked out of our condo twice-once because we did not know the top lock was broken, the second time because we did not know a housekeeping service was provided and they locked both door locks, resulting in us not being able to enter again. When this was brought to the attention of the main office, they were very rude. It took another full day to get the locks fixed, and again the main office was rude, unprofessional, and caused us to have to stay all day at the condo for a new lock to be installed. So, one night and one full day unable to leave, with little help from the main office and lots of attitude.
Those employees who did direct service work for the property were very nice (the maintenance man who eventually came to fix the lock, housekeeping, and the grounds keeper). We just wish we had known they existed in the first place. The property itself was lovely, and the condo very well maintained. It is quite unfortunate the property owners have to use this management company, because it is not the property itself but the managers that really make it disappointing.