Rating Details:
The property manager was adequately helpful.
The vacation rental was spotless.
I was very happy with the location.
I was more than satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
We had some customer service issues with the staff. Upon check-in, one unit did not have any hand towels. When we asked about it, we were asked if we were "Sure" and if we looked everywhere, then they said they would review the pictures that housekeeping sends them before a guest checks in- and if that tracked, they would get us hand towels. We felt like they were accusing us of stealing the hand towels. Our room was also not ready at 4pm, and we were not even offered an apology, just the excuse that they "were backed up". Any time I texted the office, I never got a reply back so I was unsure if they got my messages. I had to call to request a 2nd set of keys since the keypad did not work on the one had responded to our work order for almost 8 hours for this issue, and I was told that I could "come and pick up the key from the front office" instead of someone offering to bring it to us. We were a family with young kids and no golf cart to use at the time, so this was difficult. The property is beautiful as always, it's just that the service was lacking this time. We may consider other options next year.